I bought an alternate brand of staples than Swingline's at first because I didn't need the large box offered as a minimum. The stapler was HUGE disappointment w/ jams and wasted staples. Swingline even sent me a replacement stapler at no cost as it seemed to be defective stapler issue. When problem still persisted w/ new stapler, I bought the Swingline staple brand and issue went away immediately. Bottom line, don't pinch pennies w/ alt brand staples.
I've been working in the legal field for decades and the one thing that hasn't changed is my Swingline stapler. It is heavy duty and never lets me down.
I loved this stapler until it broke and the plate the makes the staples bend after it goes through the paper broke. Now the staples don't bend once through the paper, don't know what I am going to do only had it a few months and don't want to buy another one after spending that kind of money once.
I use the HD stapler continuously throughout the day, swapping out 1/2 - 3/4" staples multiple times without issues. The strike plate on 2 units we use heavily broke and when I called customer service they asked for a number off of them, my mailing information and new ones I am told are on the way. Didn't question how long we've had them, what we were using them for,..... It was just "oh you have broken units, we'll ship you new ones". Great service on a good product.
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