So, I would have given this a 3 1/2 starts, but that was not an option. When I was trying to decide what to buy for my new chair, this came across my screen, and I liked what I was seeing. Ordered and it arrived in short time. Putting it together was easy, and it is very comfrotable, which is what I was looking for in a chair. But there were a couple of things that I do not like about this chair that would keep me from giving it a 4 or 5 star rating. First, the packaging. When I unpacked the chair from its box, I noticed that there was very minimal packing and protection, luckily my chair was not damaged during shipping. Second, the chair does not tilt back very far compared to my previous chairs. Both, the first and second issues are not as bad or annoying as the third and last issue that i have with this chair. Third, whenever I do lean back in the chair, there is a real annoying metal clicking noise that comes from the bottom of the chair (where the chair sits on the hydraulic bar). It is not the hydraulics itself, but the lower/raise bar and where it is connected or linked to the chair. I have tried lubricating it with WD-40, but that has not helped. I would record the sound and put it in this review, but alas, that is not an option. If not for the annoying metal clicking sound, this chair would be just about perfect.
When we received our first chair I was concerned because the box was badly damaged. I honestly couldn't believe the carrier left it like that. I took photos of the box before opening just in case. However, I remained hopeful but sadly the wooden base was splintered and the leather damaged. I braced myself in dread as I dialed customer service but it unnecessary. She apologized for the damaged chair and immediately placed an order for a replacement. I truly have never experienced such wonderful customer service in my life! Well, the replacement arrived today and it's everything we hoped it'd be! The leather is a gorgeous rich brown (smells heavenly) and WOW, is it comfortable! I'll be much more productive in our study/library with this new addition. THANK YOU Overstock! I'll be back! :)
Everything I said about the Traditional Executive Chair is true of this one except this one is for me. The casters lending easy manoeuvring behind my desk while transitioning from desk to computer.
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