The first chair we ordered arrived with a hole in the box and new bolts. The chair was fairly easy to put together took about 20 minutes it did require two people at the end as the arms are strange to assemble. Also the directions inside the box or from a previous version of this chair. Good for the money. Not best quality.
These chairs fit the update, clean-line style of our Executive Suite. The assembly was simple, and all the pieces were included to assemble the chairs. (We actually received an extra set of hardware...so if you're missing some, I have it...) The only downfalls I've seen to these chairs are that if you get anything on the leather, it will be difficult to clean it back to the orginal white. The metal arms came with some water spots on them, but the leather arm-wraps cover those. The arm rests seem to loosen over time, but if you keep the provided allen wrench on-hand, that's a simple and quick fix. We bought about 8 of these chairs in white, and many other in black and one brown. We are definitely happy with the look, feel and quality of these chairs!
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