Overstock sent me a replacement set when the first set was damaged in transit (honestly i think delivery people just ace ventura my deliveries up my buildings stairs, anything large or heavy always has been thrashed a bit). Fortunately for me the replacement set arrived in pristine condition. LOVE IT and can't wait to take it with me on my next trip out of town in a week. I've already tested its functionality out and the wheels are a dream and can change direction, back up, take corners and turns or switch from forward/backward to sideways movement smoothly without catching or locking. The design is very elegant, sophisticated and identifiable - it looks a little dizzying on the site but IRL its anything but. The expansion is simple and generous, the shoulder bag easily attaches atop the roller and the unexpanded room is ample. In short, the perfect luggage for smart, stylish travelers.
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