I bought these travel bags to get the smaller roll around for carry on and the even smaller personal item carry on bag because the measurements fit for both the airlines I flew on. This has become important since airlines charge you now for check-ins (no matter how small and light the price is the same with in limits) except when travelling over seas (if your lucky). The even smaller bags also come in handy for dirty laundry, toiletries and medicines. The 2 large bags will replace my 2 hard suite cases which add a lot of weight before anything is in them. As far as complaints by others, I found no bad smells at all on any of the luggage. When I unzipped the smallest roll around to get that extra 1-2" girth it does tend to tip over when the handle is extended and you stop holding it up. Finally, I can see how these will wear out. They are fabric and will get tossed, dragged, and slid about by everyone handling them. But they seam to be fairly heavy duty fabric. If we want perfection we must wait for such bags to be made of Kevlar. I have the hard case variety and they do not help much as far as keeping your close unwrinkled or you new souvenir coffee mug handle from breaking off on the way home. The only issues I've found so far are, one zipper came with a missing pull, which makes it useless except that most zippers on the bags open from both ends so there IS one that works. The second issue is the zippers get sticky once in a while which is very common with zippers. Unfortunately, I have found that these are the most common problems with zippers leading them to completely break when your forced to force them open or closed. The final issue is one I find common on roll around luggage so I don't really blame these bags in particular. The strap to hold other luggage is annoyingly short at almost useless because it does not hold the bag on the top. It, instead makes the bag hang insecurely off the back so the roll around is off balanced and will often tip the hole thing sideways while your walking along, especially when maneuvering, taking turns and getting on elevators, escalators, and so on. I hope this helps others. I would have given it a five Star as almost all of my issues are common on luggage but I don't expect a zipper pull to be missing when the shipment arrives. Best Regards, Paul *******
I would have to say that I will never buy a product on the web again after my experience this past month. I recieved the luggage,it was very nice as I expected. Here is were the good's about Overstock stars. The box was very large and it was obvious that it had a rough trip to my home in Naples FL. When I opened the box to check it out on Xmas morning. I saw that someone had done an incredible job putting this box back together after it's mishap. I would say 50 six inch long strips of clear packing tape. The luggage was in the box 2 smaller bags in side the largest suit case. The large suit case had a 7 inch gash in the materiel ie some sort of polyeurothane material that bends in and out to deal with bumps along the way when you travel. My mother loved the set and said they should replace it, Of course I know the y will,this is a reputable company. I'm on disability for cancer my 3rd time. my income is limited and I told the CSA rep at overstock.com that I would have to go on the bus to get a new box to ship it back,the lady stopped me on the phone and said Mr. Knox can you hold for just a momend...I agreed. Next thing I know they told me that they were going to just ship me the replacement first,then I could send the damaged one back. That's pretty good service!!! wait it get's better. 1 day later I get a e-mail that the suit case is in the mail. Wow! I'll get the new suit case which is awesome by the way and then I will send the other one(Damaged but still totally functionable) back to them. How nice they knew how haard it would be forme to do all this shipping by myself so they did the return backwards just to help me,Wow! Then as I am about to close the e-mail I realize that it also said keep the damaged suit case, We are sorry for your inconvenience. Overstock.com you are a rare breed in this world of retail that has forgatten about customer service. Yet you went above and over what you could have done. You have a customer for life in me.P.S sorry for my bad spelling and yes the suit case's are awsome!!! I love the spinners!!!!
So happy with new luggage! The cases are deceptively small. Loaded clothing and accessories for cold climate in just the largest case and the carry on! I will enjoy these for a long time!
If you need further help or information please visit our Online Help Center