I had one of these suite cases for more than 2 years and wanted to get a second one for my husband to use (needed to replace his old one). These are great!. Perfect carry on size, roll nicely through the airport with shoulder bag on top, and I love the fact they it does expand (even though it is a hard side) for when I "over buy" things to bring home on vacation. I have had to check these a few times as well and they have thus far taken all the abuse the airport bag handlers dish out with only minor scuffs here and there. Would certainly recommend. One thing different on this one I did notice is One side has a band that snaps together to hold your stuff on that side, the other side actually has a zippered cover that holds your items in snug where nothing can fling around. However the zippered side is set down from the top edge of the bag a bit so you actually loose about 1" or so of space to put stuff on this side inside the zipper. (My old one is not like this, the zippered cover is right at the top of the bag on this side). I usually use this space to lay sandals or such, but it would have been nice if they had the zippered closure closer to the top edge.
I really wanted to love this suitcase but as soon as my daughter loaded it up and took it on her first kit she couldn't get the handle down. When the case is empty it works fine but the clothes put pressure on the handle it doesn't work. ARgh.
The suitcase comes with a ten-year warranty but is well-built in the first place. The contrast trim is not so garish as the photo and the bag looks sharp. It is easy to mix up the expansion zipper with the one that opens the case, they are the reverse of the layout on my previous carry-on. The only caveat was my first really bad experience with O customer service. The suitcase had a bargain price on the site front page, and jumped up about ten dollars when you navigated to the product page. It took an hour and two customer service reps to fix my cart, really ridiculous. However every other interaction with O, and the general quality of the products has been superb. Today I received a printer stand literally within hours of getting the shipment notification - that was impressive!
Bought 3 of these for my family. Two weeks of travel in Europe, rolling over cobblestone streets and surviving loading on and off planes, trains, and automobiles. Good wheels and hard case, surprising amount of space for a bag that fits in overhead on standard airplane. Has a nice insert for suits and dress shirts that can be removed for non business trips. Definitely happy with purchase.
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