Once I received the carry-on at my house I was a bit skeptical as to how I would get all my shorts, t-shirts, under garmets, socks, suit, dress shirt and tie into a 21in case. However, I had 3 weeks to figure it out before my flight. Turns out that this case was more than enough to take everything I needed and then some. Could not have found a better carry-on at this price that carried my suit. By the way, when I arrived at my destination the suit was not wrinkled and neither was the dress shirt...amazing! This carry-on fits easily in the overhead compartments with no problem. The case is lightweight and easy to roll. I've got to say that I love this carry-on garmet bag!
I really wanted to love this suitcase but as soon as my daughter loaded it up and took it on her first kit she couldn't get the handle down. When the case is empty it works fine but the clothes put pressure on the handle it doesn't work. ARgh.
The suitcase comes with a ten-year warranty but is well-built in the first place. The contrast trim is not so garish as the photo and the bag looks sharp. It is easy to mix up the expansion zipper with the one that opens the case, they are the reverse of the layout on my previous carry-on. The only caveat was my first really bad experience with O customer service. The suitcase had a bargain price on the site front page, and jumped up about ten dollars when you navigated to the product page. It took an hour and two customer service reps to fix my cart, really ridiculous. However every other interaction with O, and the general quality of the products has been superb. Today I received a printer stand literally within hours of getting the shipment notification - that was impressive!
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