I too had the big handle break on my big suit case after the second use. And can't use it, need the handle to lift it. Also the middle size has bent frame work. The baggages handler are rough on your luggage. It not bad but just wish I could get another handle for my big suitcase.
This was accidentally sent to someone else on the other side of the country but they quickly fixed that. I really like this bag. I like the size. The carry case. And the sturdiness. I am really hard on a bag, but I think this one will last me quit some time. No to mention the sturdy carrying case. Happy with it.
I had one of these suite cases for more than 2 years and wanted to get a second one for my husband to use (needed to replace his old one). These are great!. Perfect carry on size, roll nicely through the airport with shoulder bag on top, and I love the fact they it does expand (even though it is a hard side) for when I "over buy" things to bring home on vacation. I have had to check these a few times as well and they have thus far taken all the abuse the airport bag handlers dish out with only minor scuffs here and there. Would certainly recommend. One thing different on this one I did notice is One side has a band that snaps together to hold your stuff on that side, the other side actually has a zippered cover that holds your items in snug where nothing can fling around. However the zippered side is set down from the top edge of the bag a bit so you actually loose about 1" or so of space to put stuff on this side inside the zipper. (My old one is not like this, the zippered cover is right at the top of the bag on this side). I usually use this space to lay sandals or such, but it would have been nice if they had the zippered closure closer to the top edge.
If you need further help or information please visit our Online Help Center