This is a very nice piece of luggage. It very roomy and easy to handle. But as with all spinner luggage it will roll away from you on an incline if you do not pay attention. I do have one complaint - it does not have a TSA approved lock or any lock. I own a 24-inch SwissGear carry-on that was purchase over a year ago and it does have a TSA approved lock. I was surprised that a 28 inch version did not have one. But that was not a deal breaker.
I loved the luggage - the price was unbelievable. When I looked at the color on the website, it looked all gray - (was what I wanted) - I did not want black. However, when I received it, the front was gray and the rest was black - and the handle was on a little crooked. I was so disappointed. I clicked on "help" and "talked" with Craig - he was great and assisted me in returning the piece. I wish I could find a 28" or 29" gray piece at that great price!
I was impressed with the quick delivery. I ordered the 29 inch so I wouldn't have to carry numerous little bags that wouldn't fit into my other luggage. Perfect!!!!!!!!!! Now I only have 1 piece and don't have to worry about all the other little stuff. Simplify traveling. Also, the color is nice and bright making it easier to spot.
I had purchased a four piece luggage set from Amazon and the first time I used the 29 inch suitcase, the handle broke. I figured there was a warranty, but found out that the Amazon warranty was only good for 30 days. I ordered a different 29 inch suitcase from Overstock.com and it arrived in just a few days. I noticed that this suitcase has a five year warranty. I should have believed the comments which were posted on Amazon stating problems others had with handles breaking, but I thought maybe it was just a fluke. I was wrong. Please read customer comments and take them to heart. It will save you time and money. My new 29 inch suitcase looks great and I have had no problems with it. Thanks, Overstock.com.
If you need further help or information please visit our Online Help Center