Universal Direct Brands offers products from our own and other major national brands. We want to share our unique collections and have many exclusive items that we've developed for you. Your satisfaction is our most important goal. You may return your purchase at anytime, for any reason, and receive an exchange, credit or refund. If you have any concerns, please email us at firstname.lastname@example.org or call 1-855-840-5333 toll free between 9 a.m. and 7 p.m. EST Mondays through Fridays.
Hours: Mon-Fri 8:30 AM-8:30 PM, Sat 9 AM-5:30 PM EST
Standard Return Policy for Jewelry:
Items must be returned in new or unused condition and contain all original materials included with the shipment.
For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be