I was eagerly awaiting the arrival of this ring with great anticipation. I was both disappointed and confused when I opened the package. My first observation was how much smaller than 11.25 carats it appeared to be as I personally know how large that is in genuine diamonds. My next observation was that it did not have the faceting that it appears to have in the picture, it looks just like a piece of glass with no look of crushed ice as it is pictured.
If you need further help or information please visit our Online Help Center