I bought this watch for my husband as a Christmas gift. This watch was excellent. Took it to a Rolex jeweler to check it out and everything checked out perfect. The only problem was that the band was much smaller than stated in the description and I needed 2 links to get the correct size. Jeweler wanted $180 each. I called Overstock customer service and they sent me 2 links immediately. Very happy with my purchase and the service from Overstock.
The watch came in acceptable condition. Only a tiny scratch on the clasp and a rather loose band. I was satisfied with the quality being it was pre-owned. However, I suddenly found myself in financially trouble soon after receiving the watch, and I sent it back to be returned. Overstock rejected my return on the grounds that they watch was defective. I went back and forth over the phone numerous times, trying to speak with different people in order to learn what exactly was defective and why they could not accept it. The people I spoke with evaded every single one of my specific questions about where the scratch or blemish was on the watch. No one would tell me what was wrong with it, only that it was in unacceptable condition to be returned. Basically, Overstock did not want to accept the return on this expensive item, so they fabricated a lie about me damaging the watch. I absolutely certain i did not damage the watch in any way. I asked many times for before and after pictures detailing where i damaged it, and i never got any sort of tangible response whatsoever. Overstock falsely claimed damages in order to be able to deny my return. Essentially the scenario was he-said-she-said. However, they had absolutely no proof or justification other than telling me i "damaged it", and I know for a fact I did nothing to harm the item. The watch itself is a good price and it is reassuring to buy from a site like this rather than a random online vendor. However, Overstock was very scummy in dealing with my return, and if i could do it again, I would have purchased the watch elsewhere.
Purchased this item for my husband as a Christmas gift. Received the item 3 days after purchase. Took the item to a Rolex AD and it checkout out great. Only received a Certificate of Authenticity, no original paperwork or rolex box. The serial number on the certificate did match what was on the watch. Overall, some wear on the clasp, but that's expected with pre-owned items. Will be purchasing a matching one for myself and will definitely come back to Overstock for it. Hope my husband likes it :)
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