When I received my watch the stem broke off. I contacted them and they immediately sent me a new watch before I even sent the broke watch back. Wonderful customer service! The watch was $$ cheaper then the stores price.
I used for a very long time, even by accident went through washer and dryer with cloth, it is still working well. The only thing is not convenient, I can't find the correct replacement band for this watch...
If you like the 50s-60s style charm bracelets you will love this. It is not brassy or highly polished, which makes it look like a vintage bracelet. The watch keeps good time and operates well for a moving charm that is not fixed to a band. The price is right, too.
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