I would give a five star rating but because the brackets could not be used on my Windows I did not. The blinds had to be screwed into the wood on my Andersen window. They look great, I just hope they stay up! See photo.
Overstock responded very quickly. Package was delivered two days after I ordered it. They handled a problem over the phone efficiently (I had used the wrong address). I would rate their customer service as EXCELLENT! The only problem was they sent the wrong stained glass window. What I received was not what I had ordered. It is beau-tiful but not what I ordered. I decided to keep it because it is beautiful! I guess thank you!
We moved into a new apartment building in Brooklyn, NY. The windows open inward and were tricky to find blinds for. These blinds fit perfectly, and we were able to purchase metal screws and very easily attache to the window, so we can open the window and still have the blind down. We love being able to have the top open and get sunlight, while having the bottom closed for privacy. Expecting our first child, we appreciate the security of knowing there are not cords for the baby to get wrapped in accidentally. This was a big reason for our decision. We could not be happier. Highly recommend.
The first time I ordered these, the seller requested that they be returned. I don't know why. I do know that I called, spoke with CS, was told they had more, would see if they could be sent. I got a call the next day from a very unpleasant CS Rep who was having a bad day and was taking it out on me, the customer. Oh she accused of me of not having the correct address on my profile, that Overstock didn't want to send out more if they were going to be sent back again. She wouldn't listen to a word I said. She told me that the CS Rep I spoke to previously didn't know what he was talking about, she's in contact with the warehouse, therefore she would know. She was a doozy. FedEx found our home just fine, just as they have on all the other orders I've placed with Overstock and many other online companies. Despite the hassle, the draperies are beautiful, very well made. They have a thick flannel lining that really adds to their substance. If you can potentially handle this kind of treatment, these draperies are worth the $$
If you need further help or information please visit our Online Help Center