I ordered these because they were about *** cheaper per unit, although I was skeptical because they were refurbished I thought I would give them a try because of the price. As it turned out I was VERY pleased as they looked and worked as brand new no dents no scratches drawer opened and closed smooth with no hang ups very tight and smooth. The only negative thing was one came without a bottom piece of sheet metal which was important to help give the pedestal rigidity. I contacted customer service explained the problem and they were very understanding and helpful. They even gave me options on how I wanted to handle the fix. The pedestal was a little big and bulky to send back for something that was a simple fix that I could do myself if I had the parts. I told my customer rep. that I would be glad to fix it myself if they could send the parts. It was Memorial weekend coming up so she said she had to check with the service dept.(the people who do the fixing) and said she would keep me apprised by email. I was emailed every day on the progress of the matter and was mailed the part a few days after the weekend. So to sum things up I am VERY pleased with my washer and dryer pedestal and VERY pleased with the customer service I received. GOOD JOB ON ALL COUNTS to Overstock.com
I bought this washer couple of months ago and one thing that i am very sure of is, i save on water and power. With my old washer, water level and washing tine is totally dependent on the person who loads thw washer. With my new washer, it weighs the load and decides the amount of water to use. Options on different washing combination is great and am thankful i have it though we don't need it all the time. Overall, we are happy with the performance of our LG washer.
Was afraid to take the risk to get the deal. Risk was unfounded. The two units I bought "Refurbished" were as new. No blemishes. The packaging holding the screws and other hardware weren't even disturbed. Both of mine were brand new and in pristine condition. Would have paid twice the price if I had bought these with the Washer and Dryer at time of purchase. Took me and one other man one hour to install the 2 units.
If you need further help or information please visit our Online Help Center