Read All Reviews for Veranda Outdoor Rattan 5-piece Set in Espresso with White Cushions

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  • DON'T BUY THIS!
    Verified Purchase

    DO NOT BUY THIS PRODUCT! It looks beautiful but it isn't because it is so poorly manufactured. The frames of the 4 separate sectional sofas were bent so you couldn't properly align each piece in order to form the semi-circle; the height of the back of each piece varied so some were taller than others; the square metal "feet" on the sectionals were cracked and bent with sharp pieces sticking out; the rattan was ripped in several locations; the cushions are very cheap (terrible foam inside and poor quality fabric on the exterior) and most were stained and poorly sewed; the table was never delivered so I don't know what that was like; and the shipping company delivered 2 of the 4 sofas wrapped in plastic and that was it, which may explain why the frames were bent and the metal feet ripped. The other two, which arrived in large crates, were not as badly damaged but they too were poorly made. This set is NOT worth the price, in fact it's not worth a quarter of the price. BUT Overstock was wonderful when I reported the poor condition of the set. The day the set was delivered I called customer service and explained the situation. Within 48 hours they offered several different ways to resolve the situation (replacement parts, a reduced price or a complete refund) and at my request refunded 100% of the costs with no complications. For that reason I will remain a customer at Overstock.com.

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    lisafarismcnamara August 28, 2012
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