I ordered a Kirby G4, but when my shipment came it was a Kirby G6. I wasn't notified it was going to be different. They didn't charge me extra and said I could return it if I didn't want the G6. I've had the G4 model for 22 years and liked that model and was very excited that I was going to get another one and was disappointed when I opened the box and when I called they said they didn't even have G4 in stock. Decided to keep the G6 and it works very well and is in very good shape for being refurbished. It was supposed to come with a tool caddy but I did not receive that so they gave me a credit for that item. They were very helpful and answered my emails to them in a timely manner. I was upset that no one notified me of the different model, but in the end, they were helpful and took care of the problem.
The vacuum was refurbished, but it looked new. It came with all the parts. The suction is not as good as Kirby is known to be, It vacuums like a regular vacuum, not a kirby, therefore I'm not sure it was worth $*** . Actually I wouldn't pay $*** for it, knowing what I know now. Looks like a Kirby, suction like a Eureka or some other average vacuum brand.
If you need further help or information please visit our Online Help Center