DEFECTIVE VIGO Edison Matte Black Single Handle Pull-Down Spray Kitchen Faucet I ordered this faucet from Overstock.com. 1. Plumber installed it and it leaked from a location within the metal housing, which is inaccessible. 2. I called Overstock.com to let it know, fully expecting an easy exchange. Nope! 3. Overstock.com told me I had to contact the manufacturer (Vigo), even though I bought it from Overstock.com. 4. I called Vigo, talked with Carlton (a Supervisor) and told him what my plumber discovered and requested an exchange. 5. Carlton said (and I quote) "under no circumstances will we just send out a new faucet", that Vigo does not just” take customer's word for it”. Rather, Carlton told me that I had to uninstall the faucet and troubleshoot it per Vigo's instructions. (Say what?) And, if it still leaks a replacement would be sent. 6. I told my plumber the above and he called Carlton in hopes of getting an exchange, but Carlton repeated the no exchange/customer’s word no good policies and insisted that the faucet be troubleshooted. 7. Plumber troubleshoots and re-installs the faucet and it still leaks from a pin hole in the copper line under the metal housing. 8. I called Carlton and he repeated the no exchange/customer’s (or even plumber’s) word no good policies. Rather, Carlton will send me a "cartridge" so that I can try to fix it again. 9. I said heck no, I'm sick of fixing your product. I already jumped through the hoop you said would be the only one. Replace it. Carlton refused, repeated the no exchange/customer’s word no good policies, insisted that I install the new “cartridge” he will send me. Again, I said no way. 10. Carlton then suggested that I take the faucet apart again and take video the source of the leak (like my android camera can clearly zoom in on a pin hole) because, as he told me before, customer’s word no good, Vigo’s warranty department requires proof. 11. So, I took this video. I doubt Carlton/Vigo will accept this as proof and will insist I try to fix the faucet again my installing a new cartridge, but we shall see. 12. Next morning...Barbara ***, Product Support Specialist, from Vigo now asks me for my sales receipt and tells me that it is the cartridge that is bad, that I have to replace it. Personally, I’ll never buy Vigo product again (and I’ll think twice about buying anything like this from Overstock.com again) considering its defective product and astoundingly poor service, but maybe you'll have better luck!