The first one I ordered had no packing and there were a number of dings in the picture. I bought this through Overstock but had to call Christmas Central for a return. They were very gracious and I received another one within a few days. They did not ask me to return the damaged one. I did explain when I called that there was no packing material around the picture which would have prevented the dings however the second one also had minimal packing material but it did make it without dings. This is the third LED picture I have ordered that came through Christmas Central with no packing. I am happy with my purchases but it seems it would be advisable to tell whoever is packing things to add some packing material so it doesn't bounce around in the box.
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