I've called in for some parts replacements, and they've gone the extra mile to connect me with the right person. They given me very smooth customer service a couple times in the last few years, and I've always ended the transaction pleased.
This was a purchase for my husband. This tool chest is not as large as many of the chests you see in the stores but that works for us because we don't have a lot of space. He is very happy with it. All of his necessary tools fit inside and he is able to access what he needs easily. This chest is also not quite as sturdy as some others I looked at, but then, there was also a difference of hundreds in price. Unfortunately, this resulted in it arriving with several dents, nothing that kept any of the drawers from working, just cosmetic stuff. One nice feature of the chest is that the drawers are lined with a rubber mat. I will warn that the assembly was less than clear but he figured it out eventually.
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