I was very very concerned about purchasing a toilet online. However, the two large local construction material suppliers had nothing on the floor that we wanted so they, too, would be shipping to us, if we went through them. Decided to take a shot with this toilet through O.Co. SO GLAD WE DID. We are doing a Victorian bathroom renovation; used the brushed cotton white, non-elongated Toto toilet with a black marble seat (found elsewhere on O.Co). Couldn't be happier with this purchase. Had some customer service questions and the person helping us couldn't have been more accommodating or helpful. Installation was a snap for our plumber - cannot attest to a novice's ability to install, however. All of the materials for installation were included. Very very well packaged with spray-in foam which expands to snugly "encapsulate" the toilet and components (toilet shipped in two boxes, the bowl and cistern separately). This is actually an important point - you need a box cutter or other cutting tool to peel the foam away from the inner box which holds the toilet. Took a little time and the disposal filled up our barrels -- but this is not a complaint, as all components were thoroughly unblemished and pristine.
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