I love overstock! The reviews I read on this couch were on point and when it arrived I was extremely happy! The only issue I noticed was there were small strings of fabric hanging from the seat, back, and side cushions but nothing a pair of scissors couldn't fix. Also the front middle leg is slightly bent and I'm not sure if that is apart of the design or not, either way it's fine and sturdy just the way it is. The delivery crew did an excellent job fitting it into my 1952 built house which has small doors and tight corners. I would definitely recommend this to anyone interested. You won't be disappointed! Also, in previous reviews I saw complaints about the decorative pillows not being included; well when I made my purchase the website indicated they were not included. When the sofa arrived so did the pillows! lol I don't particularly care for the look but thought I'd mention it anyway. Again, great sofa!
I got the couch about a week after I purchased in 3 large packages, which was great bc my apartment building has tight hallways. When i open the boxes, I saw there were loose screws and washers NOT in a sealed separate plastic bag- so of course there were pieces missing. But i had to literally stop my progress building my couch to talk online with an overstock.com rep and order more pieces for installation. I did not receive the missing pieces til at least a week later in which i was i did not really have the energy to finish installing until a week after that. The installation is also longer than the directions tell you- the allen wrench they give you is tricky. Overall I am satisfied with the couch (event though the seat cushions stick out a bit). it looks good, is moderately comfty, but it was a good price and not a hassle coming up my apartment stairs.
Loveseat is perfect. However, I will never order a large size item from Overstock. The delivery service was horrible and follow up by Overstock was not much better. It took weeks to get this straightened out. The delivery service would not work with me and my schedule. Overstock said the delivery service could not drop off couch without inspection. The delivery service said that was not true - it's an extra cost. It was a nightmare. Love seat is perfect - but would settle for anything else rather than go through that again.
I love this set, the leather is tight and the seats are firm. The color is perfect if you like the leather look. The two couches were very well shipped, even with slip covers for both. They were easy to assemble, all the parts fit in perfectly. The reclining and rocking mechanics work great. The cup holders are great when you are siting watching a movie. They look great in my living room, have no complains so far.
If you need further help or information please visit our Online Help Center