I purchased this dispenser to replace the one provided with a new faucet I installed within the last year. I disposed of the original one no longer working, and installed the new Kraus dispenser, which is of a much higher quality than the prior one, which was made primarily of plastic. So far, the new one is performing flawlessly. I noticed also that the threaded shank that goes thru the counter top appears more than long enough to fit thru a thicker granite counter. I have solid surface counters, which are thinner, but had noticed this complaint about some of the other brands of soap dispensers sold.
i was skeptical at first to purchase this dispenser as people told me i would have to go under the sink to refill it. Nope! just pop off the top and refill from there ... no going under the sink. The dispenser is good quality.
I bought the Kraus pull-out spray faucet, soap dispenser and 30" undermount stainless sink. The contractor was raving about how much his wife would like them. The items were packed very well for shipping, as other commenters have noted. The faucet is gorgeous. The water stops instantly when the handle is closed. The hose is sturdy and the connector looks like it will last a very long time. The soap dispenser is really nice too. It doesn't dribble or accumulate soap gunk at the nozzle, nor does it leak or wobble. The top lifts out, pour in the soap and drop the top back in. And the sink is amazing. It is very deep and ships with a strainer that has a little handle so you can easily remove it for cleaning. It also has a bottom rack. I would not get the faucet with anything less than a 30" sink, because it is large. Have not seen this brand anywhere but in comparing at the big box stores, I am very happy with the purchase.
My Delta pump in old soap dispenser that came with faucet, was cheap plastic junk. This pump is stainless steel inside. I just took off old pump top, added the longer tube from the old one and at works SO much better.
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