THe only problem we had with the installation of this faucet was that the end of the tub spout was cracked. I called Kensington, the manufacturer, for a replacement but after speaking to 2 people who could barely speak English I called Overstock, and Overstock said they would replace the spout. What EXCELLENT customer service at Overstock.com! The best thing about this faucet is that it included the valve. Other models, including one from Kohler, required separate purchase of a valve which could cost *** or more. Everything for the faucet was in the box except for 2 connectors. The finish is nice looking, and it works well. The one piece of advice I can give after reading previous reviews is to wash the faucet with soap and water only and not any kind of abrasive cleanser. This is emphasized in the installation instructions. 3 handle tub faucets are hard to find as they are found in older style bathrooms. I recommend this one.
I needed a 3 handle faucet set and the guts (the valves and inner workings). I hated the like 2 options at the big box stores. I also didn't want to shell out tons of money, as buying something other than builder grade plastic handle would have been at least 300. This set is the happy medium. It is nicer than the builder grade crap, but not nearly as nice as a Toto, Kohler, etc. For the price, it is right on target, and it looks soooooo much better than builder grade 3 valve faucet sets. I had it installed in my guest bath, which does not get much use, as the original faucet was ancient and leaking. If I was looking for a main bath faucet, I would save my money and buying something more durable. For example, the tips on the handles can unscrew off easily. I wouldn't want it subject them to children's rough hands. For my purposes, it looks great, performs great, and cost was great. As an added plus, my plumber thought it was better than builder grade too.
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