First, I love the look of the rack. It is functional and exactly what I needed. However, one would expect better packing and shipping for a $*** plus rack hence the low score. It was easy to assemble, but once I got it opened, the top shelf did not attach correctly. The hinges were bent. I contacted Overstock's Customer Service and they promptly sent a replacement. However upon further inspection, I noticed that side was DENTED !! Not good. Hence I have a new shelf, but cannot attach it. It would have been more trouble to take the rack apart and replace it.
this is a wonderful product it is not like others this one screws together making it strong and sturdy a must have for storage I have all my kitchen implements on it, and it does not wiggle at all this is a work horse like you would find in a commercial kitchen a fantastic buy
The rack looks beautiful in my kitchen and the price is good. However, there is minor damage to the finish on one of the metal bars on the back. Since the damage is facing the wall and no one will ever see it, I plan to keep the product. I might use some touch up paint on the exposed metal. When I put the top shelf on, I had to put the "spokes" into the holes in front first. When I tried doing the hinge first, I was unable to get the spoke into the hole. One hinge went on easily, and the other I struggled with. I suppose leaving the top shelf off is the best way for the manufacturer to pack the rack. Otherwise the top shelf would rub against the decoration on the top while in the box. Even though I had a bit of a struggle with the top shelf, I still recommend this rack. It is very sturdy, looks really pretty, and matches my bronze kitchen fixtures.
The product was received on time and in great condition. It was easy to hang and has proved sturdy for the small items I have placed on the shelves. Would purchase again.
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