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Read All Reviews for Serta Revival Plush King-size Mattress and Foundation Set

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  • Crap!!!
    Verified Purchase

    I had this mattress for year and a half. I am not a large woman 5 foot 120 pounds. The mattress on my side already has a large sinkhole and you can hear the springs snapping when I sit on it. When I contacted the company about the warranty I was told I needed the original delivery receipt. I cannot find that ...but I do have my original order receipt and order number which they in fact found in their computer. Unfortunately without the delivery receipt they cannot do anything. This was not a cheap mattress and I certainly expect that after only a year and a half I should not have broken springs and sinkholes.

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    dawne m. December 2, 2016
    Verified Purchase

    This review is not for the bed, but for the company which provided the shipping. First, they mixed up my order with someone elses, so I never got the call to let me know it was being delivered. They called someone from Louisiana, which should have been evident that it was a mistake given that I live in South Carolina. They showed up to deliver the mattress when I was not home. We rescheduled the delivery for the following Tuesday, and I was supposed to get a call on Monday to let me know what time. That call never came, and when I called back they told me they had a mix up and accidentally scheduled fore a Wednesday delivery. HOW HARD IS YOUR JOB PEOPLE. ON TIME SERVICES, INC.,(803)739-2009 (This place is anything BUT on time) Extremely disappointed with this service. Had I paid for shipping, I would be raising holy hell right now and demand a refund for shipping costs.

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    klmorris123 October 21, 2013
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