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Read All Reviews for Serta Revival Plush King-size Mattress and Foundation Set

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  • Crap!!!
    Verified Purchase

    I had this mattress for year and a half. I am not a large woman 5 foot 120 pounds. The mattress on my side already has a large sinkhole and you can hear the springs snapping when I sit on it. When I contacted the company about the warranty I was told I needed the original delivery receipt. I cannot find that ...but I do have my original order receipt and order number which they in fact found in their computer. Unfortunately without the delivery receipt they cannot do anything. This was not a cheap mattress and I certainly expect that after only a year and a half I should not have broken springs and sinkholes.

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    dawne m. December 2, 2016
  • SHIPPING NIGHTMARE
    Verified Purchase

    This review is not for the bed, but for the company which provided the shipping. First, they mixed up my order with someone elses, so I never got the call to let me know it was being delivered. They called someone from Louisiana, which should have been evident that it was a mistake given that I live in South Carolina. They showed up to deliver the mattress when I was not home. We rescheduled the delivery for the following Tuesday, and I was supposed to get a call on Monday to let me know what time. That call never came, and when I called back they told me they had a mix up and accidentally scheduled fore a Wednesday delivery. HOW HARD IS YOUR JOB PEOPLE. ON TIME SERVICES, INC.,(803)739-2009 (This place is anything BUT on time) Extremely disappointed with this service. Had I paid for shipping, I would be raising holy hell right now and demand a refund for shipping costs.

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    klmorris123 October 21, 2013
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