"Does delivery include removal of existing mattress if mattresses are purchased as a replacement?"
ITEM#: 13692128Mattress set is designed to help address five common sleep issues: tossing and turning, lack of back support, temperature concerns, partner disturbance and sagging. This is the first official mattress of the National Sleep Foundation.
- Set includes: Mattress and foundation
- Construction: European-style pillowtop
- Support: Plush
- Materials: Cotton, foam, fiber, wood, steel
- Awarded a Consumers Digest 'Best Buy'
- Visco-elastic memory foam conforms to your body to reduce pressure points
- Advanced convoluted foam designed to provide additional pressure relief at the shoulders, arms and hips
- Rows of continuous coils give the entire innerspring more stability
- This mattress set meets all federally mandated flammability standards with Serta's patented FireBlocker system
- Mattress set: 23 inches high x 60 inches wide x 79.5 inches long
- Mattress: 14 inches high x 60 inches wide x 79.5 inches long
- Foundation: 9 inches high or low profile 5 inches high x 60 inches wide x 79.5 inches long
White glove home deliveries require a 4-hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris and removal of your old mattress upon request. Please note that there is no surcharge for additional flights of stairs. You will be contacted by the home delivery agent when the product is ready for delivery (typically 1 to 3 weeks), we recommend requesting product removal at the same time you schedule your home delivery appointment.
30-Day Comfort Guarantee - If you are not satisfied with your purchase within 30 days, you may return your order for a refund less a re-stocking fee. After 30 days, the mattress cannot be returned.
|Mattress Type||Innerspring, Memory Foam|
|Mattress Top||Euro Top|
|Dimensions||See product description|
|Warranty||10 year Limited Manufacturer|
|Country of Origin||United States|
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Questions & Answers
Thank you for your question. Unfortunately, removal of your old mattress is not included in the delivery of your new mattress. I apologize for the inconvenience.
"We bought the Serta Perfect Sleeper Conviction Euro Top. The bed is hard. There is no plush top. No give to the top. The web site says there is a 30-Day Comfort Guarantee - If you are not satisfied with your purchase within 30 days, you may return your order for a refund less a re-stocking fee. After 30 days, the mattress cannot be returned. What is the re-stocking fee? How do you return this mattress."
I have requested that Customer Service contact you. You should hear from them in 1-2 business days.
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Shipping & Returns
1-4 week delivery after the item ships:**
Delivered by freight carrier. See Oversized Item Delivery Policy.
Mattress Return Policy:
Mattress Sets are non-returnable upon signature at delivery. Mattresses are
non-returnable if opened or taken out of their plastic wrapping.
This item cannot be shipped to Alaska or Hawaii. More details
Oversized Item Delivery Policy:
This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.