Serta Bristol Way Pillow Top Queen-size Mattress and Box Spring Set

by Serta
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ITEM# 12219510
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ITEM#: 12219510

This Serta bedding set includes a queen-size mattress and box spring. The pillow-top mattress features zoned convoluted foam to relieve pressure points and provide body-contouring comfort.

  • Set includes: Mattress, box spring
  • Pillow Top design comforts and cradles body
  • VertiCoil Premier Innerspring coil design provides increased surface coverage
  • Pillo-fill fiber provides optimum heat and moisture control
  • More surface coverage results in increased reaction and conformity to individual contours of each person's body
  • Zoned Convoluted Foam relieves pressure points
  • Meets all federally mandated flammability standards with Serta's patented FireBlocker system

  • Mattress set: 20 inches high x 60 inches wide x 79 inches long
  • Mattress: 11 inches high x 60 inches wide x 79 inches long
  • Foundation: 9 inches high or low profile 5 inches high x 60 inches wide x 79 inches long

Photo is for illustration purposes only. Fabric color, pattern and quilt stitching may vary.

White glove home deliveries require a 4-hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris and removal of your old mattress upon request. Please note that there is no surcharge for additional flights of stairs. You will be contacted by the home delivery agent when the product is ready for delivery (typically 1 to 3 weeks), we recommend requesting product removal at the same time you schedule your home delivery appointment.

30-Day Comfort Guarantee - If you are not satisfied with your purchase within 30 days, you may return your order for a refund less a re-stocking fee. After 30 days, the mattress cannot be returned.


Mattress Type Innerspring
Thickness 11 Inch
Mattress Top Pillow Top
Mattress Support Medium, Plush
Product Features Antimicrobial
Recommended Foundation Type Box Spring
Useful Link Mattresses and Memory Foam
Dimensions 20 inches thick x 58 inches wide x 78 inches long
Warranty 10 year Limited Manufacturer
Model Number 542163-850
Country of Origin United States

Customer Reviews

5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
  • Most Recent

  • Very comfortable
    Verified Purchase

    This user earned $2.00 in rewards for writing this review.Learn More

    The mattress was great for the first couple years. Then both my husband and I started to complain about lower back pain and hip pain. We couldn't sleep through the night and ended up moving to the guest bed in the middle of the night. When we removed the mattress we noticed that the rafters in my bed frame were bowed which perhaps caused the mattress to deform as well.

    Read More
    Iwona H. Nov 14, 2017
  • Great bed
    Verified Purchase

    Comfortable and well made. White glove delivered. Had for over 5 years and still good. Used by plus size adults.

    Read More
    prgmasst Jun 14, 2017
  • Awesome
    Verified Purchase

    After having a few years now, I still love it!

    Read More
    nativesiliconvalleygirl Jan 11, 2017
  • Terrible
    Verified Purchase

    Bought this mattress for and it began to sag in the middle after just 3 years! I am not an obese person, 5'7" 140, I was very disappointed. I couldn't even give it to a homeless shelter it had to be trashed!

    Read More
    Dawn S. Nov 8, 2016
  • Love it!
    Verified Purchase

    Ive had this mattress 6 years and still love it.

    Read More
    wirtz May 20, 2016
  • Most Helpful

  • Very Happy
    Verified Purchase

    I know it may seem risky but I took the chance based on the reviews. This was my first purchase on overstock and a big one at that. I am extremely happy with the product. Overstock contacted me soon after the purchase and explained everything that would be involved with the shipping of this oversized object. The delivery company contacted me to schedule a time a week in advance. I am extremely happy with my purchase and decision and will definetly shop here again. Also, we got a mattress pad that arrived like the next day and everything shipped for a dollar can't beat that the local places want atleast $50. If you are thinking about it go for it. Finally, I am writing this review several months later and the whole process took approx 2-3 wks. Thanks again

    Read More
    smiff07 Mar 9, 2011
  • Perfect!
    Verified Purchase

    We love this bed! It has the perfect density, not too soft that you sink down too far, and no where near too firm where you feel like you're sleeping on a board. It was delivered to my doorstep within 2 weeks ... fantastic!

    Read More
    mkendy Aug 19, 2010
    Verified Purchase

    I've bought many things online and numerous items at, but this mattress is TERRIBLE! I want my money back! Not only does it NOT look as indicated, it did NOT have the VertiCoil System it advertised! How do I know, this cheap "Knock Off" Serta is not made correctly and the tag does NOT state it has tthe VertiCoil System - Which is the primary reason I bought the mattress. Further, the mattress is VERY Wobbly! When you sit down, lay down or move, it is like being on the ocean - moving left to right and up and down. You couldn't even have a kid jump up and down on it because it is so unstable. With every movement, the bed rocks so uncomfortably. I noticed it within the first 3 hours of its delivery on 12/29. I called overstock to get my money back and they refuse. I want to send it back but I can't! This is a terrible waste of a half grand! Serta can't make these mattresses, they must lend their name to some substandard mattress maker. I CAN'T STAND THIS TERRIBLE MATTRESS! I want my money refunded. Note to the wise, DON'T BUY MATTRESSES ONLINE!

    Read More
    doctorjil Dec 31, 2009
  • The pillowtop is firm and confortable
    Verified Purchase

    This mattress and box spring are great for the value. I went and price compared and tried other mattress before purchasing this one. I was concerned about the feel and comfort level but this beat my expectations. After laying on various types of mattress at other stores this was better than the samples at Mattress Discounters and other mattress warehouses. This is really the bang for the buck. Hope this helps and you enjoy!!

    Read More
    cheerboy23 Nov 1, 2011
  • Serta Mattress
    Verified Purchase

    This mattress is just dreamy. It arrived quickly and in perfect condition. I have had fabulous sleep since this mattress arrived. I would definitely recommend this mattress.

    Read More
    flyawayhors Feb 22, 2011

Questions & Answers

  • Q:

    "Is the mattress foam encased?"

    • A:

      Hello kittensparkle, Unfortunately, this item is out of stock. We currently do not have inventory to check, and cannot guarantee the item will be restocked. We recommend entering your email address, in the top right corner of the product page, to be notified if this item does come back in stock. Thank you for shopping, let us know if you have additional questions.

    • A:

      Its in two pieces(mattress and box)

    • A:

      @ nyny2574, the mattress is not in two pieces, the mattress set is two pieces. Some mattresses have foam around the inside of the mattress for durability.

    Read more Read less
  • Q:

    "What is the difference between the mattress set and w/low profile set option?"

    • A:

      Mattress set: 20 inches high x 60 inches wide x 79 inches long high Mattress: 11 inches high x 60 inches wide x 79 inches long low

    • A:

      My advice is that if you are a shorter person like I am, 5'2 go with the low profile box springs. I did not when I bought it and it is pretty high. I love it though!

    Read more Read less
  • Q:

    "Does this bed require a abnormal sized queen size bed frame? Or is there a standard size for the "queen size bed"?"

    • A:

      Serta mattresses fit standard bed frame sizes. Please feel free to contact us again with any further questions.

  • Q:

    "what are the best size sheets to fit this pillow top mattress in a queen size. I guess what is the depth of the mattress"

    • A:

      The depth of the mattress is 11 inches. We would recommend a sheet set with a pocket of 11-12 inches.

  • Q:

    "how many coils does box spring have?"

    • A:

      The coil density count for the Bristol Way in a queen is 504 Coils 13 3/4 gauge Helical (wires that hold the coils together) 17 1/2 gauge Border rod 6 gauge

Shopping Tips & Inspiration

Shipping & Returns

Contact Information
1-4 week delivery after the item ships:**

Delivered by freight carrier. See Oversized Item Delivery Policy.

Mattress Return Policy:

Mattress Sets are non-returnable upon signature at delivery. Mattresses are non-returnable if opened or taken out of their plastic wrapping.
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This item cannot be shipped to Alaska or Hawaii. More details

Oversized Item Delivery Policy:

This item will be shipped via freight carrier to your home, excluding rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, islands, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please provide your daytime and evening phone numbers during check out so our carrier can contact you to schedule delivery. Refer to our Oversized Item Delivery Policy for additional information.
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For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.