Bought this sectional based on the high rating review. but was a little concerned since there were quite a few bad reviews about quality, and general concern about shipping. Quality-wise, exceeded my expectation of a bonded leather sofa, leather feels soft and comfortable, cushions are a little bit firm but good for a sofa. the sofa bed's seating place is a little bit narrow like other reviews have said, but enough for you to "sit" on it, chaise is where you lie down anyways. Shipping was surprisingly fast, but it did take them 5 business days to process, shipping took about 5 business days as well, shipped out on a Wednesday and got mine delivered the following Tuesday. "Curbside delivery" is standard, the delivery guy mentioned it but still helped me get it up the elevator for my apartment, had to take the package apart too. Overall experience, excellent.
I wanted a grey Chesterfield sectional and was going to pay 2.5x more to custom order one. I decided to take a chance on the Signal Hills Knightsbridge sectional because my children are still school age and I didn't want to worry about the sofa being 'ruined'.My husband hates the way the sofa feels - we have throw pillows that he uses to put behind his back if he's watching TV. I don't find it uncomfortable, but it's not plush the way our last 'slouchy' couch was. The reason I took off two stars is six weeks after we bought it, one of my children 'found' a hole at one of the quilted buttons on the corner of the sectional. I think they pushed on the tuft and the seam ripped. There is too much tension on the button for me to repair it myself. I can cover it with a throw since it's in the corner, but a new piece of furniture shouldn't be destroyed in a matter of weeks. I feel badly for spending what I did on it, I probably should have paid the extra and ordered the custom Joybird Liam sectional I originally wanted. It has a lifetime guarantee and the tufting is reinforced, so it wouldn't have fallen apart. I love the look of the sofa, but the quality is less than what a hoped for - I still spent thousands on it. Looks beautiful, but looks aren't everything. The light grey linen color is a nice variegated gray - if you are familiar with *** fabrics, it was close to the Taylor Felt Grey in terms of color. This sofa has a less dense weave than the *** fabric. I love the look but if I had to do it again, I probably would have spent more and done the made-to-order *** sofa. I included a picture of the number of boxes and how it arrived - it took my husband and I about an hour to drag in the pieces, unbox them and assemble to sofa. The picture is an un-styled one, there are remnants of toys and games visible, but it was the only picture I could access from our computer.
We never imagined this sofa would be as short as it is. We should have read the measurements more closely and not just the floor footprint but the "vertical" footprint as well. One of the cushions had a bad thread and we asked for a replacement cushion, instead of a cushion they said they could send out a whole new sofa, take the new cushion and return the whole new sofa, or completely exchange it. Assembly was simple, maybe 10 minutes after everything was unpacked. It is a solid assembly but there were a few pieces we couldn't get to completely connect the way they were supposed to. I don't care at all about comfort, if I can lay on it, it's comfortable. My family, however, finds it far too firm.
"Did Decenni Custom Furniture sell the company / Brand ? this sofa is being sold under a different brand .. BTW it comes with legs off and it was difficult to get them on. Also they come in 9 ft and 7 ft , be sure to order correct size. I have had this sofa a year now, I tend to have to turn / fluff the large cushion often as they take shape badly. The velvet rubbed on delivery and has a permanent suede mark, although minor which i had used white glove if that would have saved it. Overall it a nice sofa .. wish i was bigger.. Or there was a middle piece i could add to make it bigger " I got the charcoal.
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