First, the couch itself is very nice. We've been using it for a few weeks and have enjoyed it thoroughly. The quality is good, it is very comfortable. It looks amazing. My only complaint would be the way each section hooks together. They hook together loosely and come undone somewhat easily. When hooked together it is not as tight as our old sectional was. Now for the shipping review on this couch. We ordered the couch on Black Friday and it was not delivered until just before Christmas. The shipping company was poor in my opinion. They're supposed to contact you for delivery, all I got was an email with a phone number. So I called the phone number, got an answering machine which said they would call me back, which they never did. Because I was impatient and needed it before Christmas I called them again and got someone on the line. Once I talked to a real person, scheduling delivery was no problem. The couch arrived in the specified time. And the workers were nice. We paid for the extra deboxing of the furniture and haul away of packaging. So they placed the sectional pieces in the room we desired, (they will not hook them together.) Overall, we recommend this sectional highly.
We knew it was somewhat risky purchasing a large sectional sofa online, we didn't have the chance to sit on it or measure it, but we are glad we took the risk. The sofa arrived in 7 boxes. It took 3 weeks to arrive which we anticipated. The delivery guys brought the boxes into the house upon request as it was going on my first floor. It took 30 minutes to assemble, over an hour to break down all the cardboard boxes. There are 3 total recliners, the chaise and 2 seats. I measure approximately 10' 6" length for both sides. It's large, you can squeeze 2 people on the chaise, but fits 5 comfortably. The couch is very comfortable and doesn't look cheap. We were going to pay twice as much at *** for a similar couch but glad we didn't. Pull the trigger if you are considering this couch, you won't regret it.
I was very pleased with the soft quality leather. Some leather can be very cold and stiff but this was plush and inviting. I had assumed it was electronic reclining but it's manual so we aware. Also, that being said I wish as you reclined the seat back it had some more tension to hold the recline verses holding it in place with your body weight. Bonus feature was an AC and USB plug in the RAF recliner. Make sure you measure! Also those recliners are awesome and almost go totally flat, so you could have a guest crash on it for sure! This really is a big couch and we had issues with the layout in our living room. We actually ended up with it put together as a long sofa and no wedge!
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