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Read All Reviews for Royal CO-1008 'Alnwick' Ceramic Dual Flush Toilet

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  • Ms. Remodeler

    As with the other reviewer, the installation problems are a nightmare r/t the European connection measurements to U.S. building code plumbing and much retrofitting is required. The first toilet arrived broken and was a nightmare lasting several months getting the company to replace it, even though I emailed several photos. As soon as I opened the top of the carton it was visible that the main piece was broken off approx. 1/3 of the way from the top of the tank portion. I contacted them immediately and was told the toilet couldn't be return if the carton was opened. I went through several months with them, keeping all emails with photos and their responses. Eventually, they had me un-carton the entire thing with step-by-step photos and finally honored the replacement, as I've been a loyal "O" customer since the company started up. They would not remove the damaged toilet but the 2nd one eventually arrived and was not damaged in any way. However, d/t the complexity of the incompatibility of European vs. U.S. plumbing, I had to call in a plumbing team, and ended up paying about the same for installation as for the toilet. Don't get me wrong, I had replaced numerous toilets in various homes I'd remodeled, so I wasn't a beginner. The two stars come from the appearance and function of the toilet once finally installed. It should have a strong warning on the online description that it requires massive plumbing adjustment, including adjustment for sewage connection standard in U.S. homes. A beautiful piece but not worth the $$$'s unless one is planning to display it as a piece of art, lol.

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    1frequentshopper1 March 14, 2015
  • Extremely Tricky Installation
    Verified Purchase

    Be very careful about choosing this toilet as it has many challenges, and I have yet to determine if it will even install properly. First, this toilet is European-styled which makes the installation very contrary to US installation. The ballcock valve assembly does not take the typical 7/8 in connection and instead will require a 1/2 in connection. This is problematic because the US does not sell toilet connectors for 1/2in and you must use a faucet water line. The problem is that the water faucet line has a metal connector and the ballcock valve assembly is plastic. So, you must be very careful not to strip the connection. Secondly, this toilet will need to be side bolted to the floor instead of using the closet ring and closet bolt on the sewage drain. This would be all well and good if the holes drilled for the side bolting was aligned on the toilet for the L brackets, which mine was not. Although Overstock would have eventually replaced my defective toilet, I just wanted to get my bathroom finished. This then required the toilet to be installed via the "european method" as described by the manufacturer (arielbath.com, 714.622.1552). This includes shimming the toilet about 1/4in off the floor and then caulking/adhering the toilet to the floor and then removing the shims and caulking/adhereing the empty spaces. Please check the manufacturer's site for the schematics. My water supply valve was too close to the toilet and the connection needed to be moved over. Additionally, if your sewer drain is too close to the wall, you may not be able to reach behind the toilet to make connections and/or turn the water on (I need to connect the water valve and ballcock valve assembly before positioning the toilet and wax ring). Geesh. This installation takes a very long time and a very conscientious installer. Even if the holes for the side bolts were accurate, it is still a tricky installation because the skirted toilet requires a very good registry of the drain, the L brackets and the side bolts. Because of the great difficulty of installation, I kind of hate the toilet because of all the grief it's given me. It may look good, but I couldn't be objective right now. The flush is decent, but not powerful like my other dual flush toilet (and which I should have just bought a second one instead of this). The toilet seat cover is very sculptural as you cannot see the seat rim because the cover encompasses everything. I may grow to like it, but the toilet is aggravating to install and I would stop and consider who will be doing it before purchase.

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    sueyue February 20, 2012