Once assembled, this heater seemed pretty solid. However, it only stayed lit for about five minutes then stopped working. After much trouble-shooting, it was obvious that the thermocouple unit had failed. Overstock.com's customer service was very good about it, and they eventually just shipped a new unit so I could swap out the head portion of the heater. It works now - and I am hoping that the thermocouple lasts, because replacing just that part in the future looks like it would be difficult if not impossible. Note that the bulk of the exposed screws, nuts and bolts are not stainless, so they will immediately rust. I bought stainless knowing this would be left out on our deck - but the instructions indicate that it should be covered when not in use.
The only problem I had when assembling it was that it wasn't clear where the hose should go out. Rather than at the bottom of the shaft which would case the heater to sit directly on the hose, there is a hole toward the bottom of the shafter that it goes out so that it can go through one of the holes in the housing cover at the bottom. I didn't see anything in the instructions that explained that. The only other problem I've had with it is I have never been able to get it lit with the switch that gives a spark when it's turned. I've seen the spark up inside but the pilot light doesn't start when using it. I just use one of those fires sticks that's like a lighter through a whole in the side that is designed to be used for that purpose. Other than that, it works well. Good to use cheap natural gas and no more trips to the store to refill the propane bottle.
If you need further help or information please visit our Online Help Center