We purchased this about 5 years ago and I installed it in our new home we had a few issues (chipped glass , missing trim pieces ). But after a couple of phone calls to over stock and vigo all of the issues were fixed in a timely fashion . The instructions were not good at all but seeing that I own a floor covering store and we have tiled many shower surrounds I did figure it out . After 5 years I hope they sell replacement parts like the plastic trim and the chrome insert that the glass slides into .then maybe 2 -3 hours of work it will be brand new again.
This was actually a very good deal for the price. I thought the metal trims were very good quality but the shower head is very poor. All parts of this are metal except the spout of the shower head which is like a plasticy rubber. Honestly, I'd still buy this product again because the price was *** and these items separately on amazon were something like, *** for tub faucet, *** for drain, *** for overflow drain, *** for neck, *** for neck trim, and *** for a cheap-o plastic escutcheon and knob. So even though the shower head is crap, all the rest of the trims make up for it... Also, the escutcheon was dented when I received the product. I asked for a return and they shipped a new one out immediately and I had it within 2 days.
I bought this to update and retrofit an ancient bath/shower in my condo. Happy to say it fits. The escutcheon is metal, as is the overflow cover, shower arm, flange, push/pull stem, and drain assembly. The push/pull knob is plastic, the tub spout assembly is plastic, and the shower head is plastic (disappointed in those). Escutcheon holes are at 5 o'clock and 7 o'clock. I was anxious when I received this item, because the box it was in was ripped, beat up, and taped closed by whoever bought it before me and returned it. Not sure if they are all like that or if I was just the lucky duck to get a used item advertised as new. May explain why it was 20 dollars cheaper on O than anywhere else that had them. Oh well - it works, I'm satisfied.
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