I love the faucet and the look of the product. Have had problems with the sprayer and have had to replace twice. Can't say enough good things about customer service. Replaced the sprayer twice for me no problem. Shipped right away and easy to replace.
this faucet was purchased online through Build.com. It came with a few accessories and was wrapped like Swarovski crystal! Lots of care taken in the packaging and the first hand impression - it was stunning. was installed a few months after purchase (after renos completed) and worked fine for a few months until the banging whistling and main faucet stopped working altogether. Fear #1 - is it still under warranty Fear #2 - will Build.com give me a runaround Fear #3 - it is fixable I ended up with THE most comprehensively understanding, non-judgemental and knowledgeable technical representative at Vigo I have EVER encountered over the phone - EVER. David Henderson understood the issue, issued me a replacement part complete with a step by step pictorial email of the replacement steps. when the replacement did not fix the issue - a new faucet - lock stock and barrel - was delivered to my home. i am pleased with the faucet, if it fails again i am confident that Vigo will take care of it and me. moreover, i am pleasantly astonished at Vigo's customer service/technical support - my interactions with David made the entire angst of a faulty faucet seem like a walk in the park. i am crossing my fingers that this faucet will be my 'forever faucet' - but if it isn't i will go to Vigo again. All the best STL
This was actually a very good deal for the price. I thought the metal trims were very good quality but the shower head is very poor. All parts of this are metal except the spout of the shower head which is like a plasticy rubber. Honestly, I'd still buy this product again because the price was *** and these items separately on amazon were something like, *** for tub faucet, *** for drain, *** for overflow drain, *** for neck, *** for neck trim, and *** for a cheap-o plastic escutcheon and knob. So even though the shower head is crap, all the rest of the trims make up for it... Also, the escutcheon was dented when I received the product. I asked for a return and they shipped a new one out immediately and I had it within 2 days.
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