Moen has the best products and support on the market. The plumber had no issues installing them in the bathroom sinks. I would like to add that you cannot go wrong using Moen. They are always updating their fixture styles and they continue to offer a great selection of high-end products. For the budget conscience homeowners, they have a good selection as well. I recently completed a master bedroom bathroom renovation. The plumber who did not have a lot of experience working with Moen products damaged the fixture. I contacted Moen and sent them a photograph since I was planning to repair it. To my amazement, they sent me a new one at no cost. I am know a 100% Moen customer.
this faucet was purchased online through Build.com. It came with a few accessories and was wrapped like Swarovski crystal! Lots of care taken in the packaging and the first hand impression - it was stunning. was installed a few months after purchase (after renos completed) and worked fine for a few months until the banging whistling and main faucet stopped working altogether. Fear #1 - is it still under warranty Fear #2 - will Build.com give me a runaround Fear #3 - it is fixable I ended up with THE most comprehensively understanding, non-judgemental and knowledgeable technical representative at Vigo I have EVER encountered over the phone - EVER. David Henderson understood the issue, issued me a replacement part complete with a step by step pictorial email of the replacement steps. when the replacement did not fix the issue - a new faucet - lock stock and barrel - was delivered to my home. i am pleased with the faucet, if it fails again i am confident that Vigo will take care of it and me. moreover, i am pleasantly astonished at Vigo's customer service/technical support - my interactions with David made the entire angst of a faulty faucet seem like a walk in the park. i am crossing my fingers that this faucet will be my 'forever faucet' - but if it isn't i will go to Vigo again. All the best STL
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