I'm giving this chair 5 stars because it's a really nice chair and it was something I was eyeing for a long time. It looks really sleek in my home office. I also want to say that I couldn't put it together right away because my home office wasn't set up. I bought this in January and my home office was starting to come together this month. I was just putting it together and two of the screws (out of four) were not able to go in properly at the base of the chair because the holes were not threaded. I was alarmed as the chair would not be safe if it was not secured properly with all screws. Even though I bought the chair in January, I thought that it might be a stretch to contact Overstock but I thought I would try and Overstock got back to me right away! They had kept in contact with me and emailed me almost every other day to help find a solution. I even got voicemail from them while I was at work. Overstock has great customer service and they helped take care of me right away.
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