My chair arrived in a poorly packed boxed. There were parts missing. The wood base of the chair was cracked. The chair was purchased on overstock but through a market seller Prime Outlets. They have a different return policies. I will update when I know more about Prime Outlet. Update: The shipper sent new parts so my chair is now a chair
I was looking to not break the bank on a new office chair and I think this chair fits the bill. It is comfortable and seems sturdy. My negatives are: HORRIBLE instructions on how to put it together. I ended up with a ton of washers and something else unused after putting it together. Also, the bottom came apart from the seat portion after putting it together. But, I "think" I just need to sit in it and use the seat hydraulic lever and then it seemed to fit into place. So far so good and I'm happy with it, especially given the money I spent for it.
Chair is very nice looking and seems fairly comfortable for short spells. My order had a problem with the hydraulic cylinder not compressing smoothly but the company was happy to send me out a new set of chairs. I can't ask for more than that.
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