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Neato Robotics XV-21 Pet and Allergy Automatic Vacuum Cleaner

by Neato Robotics
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ITEM# 14668447
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ITEM#: 14668447

Unlike other major robotic vacuum cleaners, which randomly travel around a room, the Neato robotic vacuum scans rooms in a full 360-degree circle with the help of a laser range finder, and then it vacuums in straight lines until the area is clean. The Neato uses an algorithm which allows it to map each room being vacuumed while it is efficiently completing its vacuuming task. All Neato robotic Vacuums are able to locate its charging base and charge itself if the battery is running low. If the robot is used to vacuum a very large area which cannot be covered in one battery charge, the robot is able to re-charge itself, and then resume cleaning in the exact spot where it left off the previous session. The Neato also has sensors which prevent it from falling down stairs.

  • Material: Plastic, electronic components
  • Dimensions: 13 inches x 12.5 inches x 4 inches
  • Weight: 13 pounds
  • Includes: Neato XV-21 Pet and allergy automatic vacuum, charging base, boundary marker
  • Features: Powerful cleaning system specially designed for pet owners and allergy sufferers
  • Scuff-free navigation
  • Self-docking to re-power
  • Power/batteries: Self-docking rechargeable
  • High performance vacuum removes all kinds of dirt and cleans all floors: carpets, rugs, hardwood, laminates, tile, and stone
  • Schedule automatic cleanings while you're away via simple user interface
  • Automatically returns to charging base when vacuuming is concluded
  • Cord reach: Cordless


Type Bagless, Cordless, Portable, Robotic
Lifestyle For Allergy Sufferers, For Pet Owners
Assembly Assembled
Color Blue, Off-White
Product Features Cordless
Dimensions See Details
Warranty 1 year Limited Manufacturer
Model Number XV-21
Country of Origin China

Quality Rating

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Features for Rugs

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Customer Reviews

5 Stars
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1 Stars
  • Most Recent

  • problem
    Reviewed at http://www.neatorobotics.com/

    the robot is not charging. when robot connects to a charging station, the connection is immediately interrupts and again set and again stops and so on cyclically. display and light on the power button turn on and immediately turn off and again turn on and so on cyclically. battery was changed less than 1 year.

    Read More
    galya Jul 22, 2017
  • Not great so far!
    Reviewed at http://www.neatorobotics.com/

    In the time ive had it the bin keeps cracking and now im getting "the bumper is stuck" and it wont vacume!

    Read More
    Jamie swartz Apr 17, 2017
  • Needs works
    Reviewed at http://www.neatorobotics.com/

    On my 2nd unit. 1st had motor issue. 2nd hardly works

    Read More
    Bigmac Feb 16, 2017
  • Love it when it works
    Reviewed at http://www.neatorobotics.com/

    I bought it a month ago and TWICE it has stopped working. TEch support helped me get it working again the first time. I'm waiting to hear back from them now on the second episode. The machine's led won't light up, and the start button won't respond.

    Read More
    Also disappointed Feb 5, 2017
  • Great - Had it for years
    Reviewed at http://www.neatorobotics.com/

    We've used it about 1-2 years straight, then put it away and forgot to take it back out. Battery recharged w/out issues and it worked! Great quality. Only downside is that it has to relearn the house or its now area constrained.

    Read More
    cgask Feb 2, 2017
  • Most Helpful

  • Vacuum works.
    Verified Purchase

    The Vacuum appears to clean, but gets disoriented very easily. It cannot find its docking station readily. More often than not I have to take it to get charged. Construction seems to be sound, but intelligence is lacking.

    Read More
    bobnunez Dec 7, 2012
  • WOW
    Reviewed at http://www.neatorobotics.com/

    I can not believe the great job it does. I have a dog who sheds enough for 4 dogs and was vacuuming and sweeping everyday and sometimes twice a day. I received this for Christmas and just push a button and it does a FANTASTIC job on my rugged and tiled floors. AMAZING!!!

    Read More
    PattiO Jan 4, 2016
  • Great product, lasts almost 2 years.
    Verified Purchase

    I love my vacuum: it cleans the floors more regularly than I would on my own (though it leaves a little dust by the walls, which is easily fixed - though one of their more expensive models has a side brush for this), and its cute (when you bump it from its charger, it waddles back and forth toward it). After it has run, my hardwood floor looks noticeably shiny (not from polishing, just from picking up a half-week of dust and dirt). The vacuum does take some wear and tear after 2 years, and is slowly having more difficulty finding its charger port (solution: run it more often). It got something in one of its wheels and asurion took care of it quickly (they have a fast return). My only real issue with the product is that the battery connection has become loose. If I pick it up and move it for a "house cleaning" of a different room, then it might just run for a minute and then think it needs charge. If it was a battery issue, then a mere **** would fix it. But sitting at the charger for a minute makes it realize it still has a full charge and it starts running again (in "house clean" mode); hence a loose connection. Asurion failed to fix it with the wheel, and I've now been waiting 2 weeks for my second UPS shipping label while playing phone tag with the technician who looked at it last time (I've been accidentally hung up on during a 5 minute hold, without a call back; I've left a message explaining the issue without a call back, etc). Asking me to call back once is fine, but 2 weeks...? It feels like Asurion is stalling until after my 2 year protection plan is expired, or that they have some sort of "1 repair per customer" policy. In summary, I recommend the product but not the protection plan. If you can find a good protection plan elsewhere, then it would go nicely with the aging of the product.

    Read More
    patrick42 Sep 22, 2014
  • Excellent Robotic Maid
    Verified Purchase

    We have a dog that sheds. We run this thing every night on the first floor of our house. It's amazing what it picks up each night! And it goes under furniture which is awesome. Couches, tables (gotta move the chairs though) and Beds no longer have to be moved! I highly recommend this to anyone.

    Read More
    gadgetguy61 Aug 27, 2015
  • So far I LOVE this thing!
    Verified Purchase

    I don't usually review products, and I am slightly hesitant to write this because I have only had this for a couple of weeks and so cannot address any long-term issues, but so far this is an amazing thing. I have three dogs. Not the kind that you take to the beauty parlour for grooming, but the ones that shed all of the time, all over the house. I have a doggie door, so generally the only thing more visible on the floor than the fur is the dirt. To compound this, my partner has COPD so the mess isn't just unsightly, it also impacts her ability to breathe. I bought one of these little robot vacuums about five years ago and used it in our bedroom several times a week. I thought it was well worth the price and bought this when it stopped working. The old one was good; this one is amazing. It is programmed to run twice a day, but it also has a "spot clean": command that I use intermittently. It generally fills its dust bin on the first floor but it gets everything in there. I manually relocate it to the upstairs some days and it has plenty of room for that. It charges itself when it needs to and I have not noticed any reduction in power level as of yet. It has no problem getting over thresholds and power cables that stopped my old robot. I sort of miss my remote control, but that's just because I like remote controls - I haven't needed it. It *will* get caught it long, light cords, so I check for dangling USB cables and shoe laces, and I fold the raveling fringe under one of our carpets. The regular length fringe on the others has not posed a problem. It may slow down or die in the near future; no idea. But the honeymoon has been fabulous.

    Read More
    grisfaol Feb 25, 2014

Questions & Answers

  • Q:

    "Does it pick up tracking from the cat's litter box?"

    • A:

      Hello Lisa H, this removes all kinds of dirt and debris. Thanks for shopping with us!

  • Q:

    "Why did you choose this product?"

    • A:

      I have owned a Neato for about 4 yrs now, and it is a WONDERFUL vacuum, but it has done it's job and is tired.... Time for a new one, wouldn't try anything different because I have been sooo satisfied with my current one!

    • A:

      it wasn't $500 and the Neato mapping system looks better than the roomba random system.

    • A:

      To help alleviate pet hair and dust from my home on a more regular basis.

    • A:

      I search and discovered that it is #1 product on a market.

    • A:

      I have severe animal dander allegries and the cleaner we can keep our home the better it is for me and my allegries as well as my back

    Read more Read less
  • Q:

    "can u bid lower price? $ 150.00 get today"

    • A:

      Hello Junebug#1, I hope your day is going well. Thank you for the bid, but the price is the going rate at this time. Thank you for shopping with us.

  • Q:

    "what about corners in a room"

    • A:

      Hello teachlosan, this vacuum cleaner is designed to work in corners of a room. Thank you for shopping with us! A.C.

  • Q:

    "How is it emptied?"

    • A:

      Thank you for your inquiry regarding emptying the Neato Robotics Vacuum Cleaner. You would remove the dust bin from the top. I have included a link that explains it a lot better than I could. http://www.neatorobotics.com/blog/answer-center/how-do-you-empty-the-dirt-out-of-the-neato/. I hope this answer helps you.

  • Q:

    "Is this a re-furbished iem"

    • A:

      This is a new item. Refurbished items are clearly marked

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