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Read All Neato Robotics XV-21 Pet and Allergy Automatic Vacuum Cleaner Reviews

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  • mrs
    Verified Purchase

    love, love. love it!!! I have a german shepherd and 2 cats, it picks up all the hair on my carpet and area rugs!!!!

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  • Susan
    Verified Purchase

    3rd Neato purchased. I don't know how I ever had the time to vacum as well as this lil guy. AMAZINGLY IT WORKS. Only suggestion is you might want to upgrade to side brushes for edges. Great on all surfaces. Mine goes from carpet, to marble, to natural slate! Very nice!

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  • M Lee
    Verified Purchase

    Used EVERYDAY. Loved not vacuuming everyday. ran out of battery. won't charge now.

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  • Does not last long
    Verified Purchase

    It was great for about 3 months then the sensor stopped working and it would only work with books piled on top of it.

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  • Disappointing Neato, wasted money
    Verified Purchase

    This product is not worth taking much time to write about. I paid nearly $$$ for it. I carefully researched to find the one automatic vacuum cleaner that was actually a vacuum at the time. One competitor was just an automated whisk broom type of system, and the other brand used the equivalent of a replaceable pad to pick up and hold dirt. I figured the vacuum should do the job of picking up pet hairs better. It worked for maybe 15 runs and did a fair job of picking up loose dirt in my ceramic tiled kitchen, which is large. But then, it would no longer run. Kept saying it needed to return to the charging station, where it sits today, idle, about three years later. Internet searching yielded the information that my model of this product is belt based, not gear driven. There is a part that others have had replaced under warranty by Neato, and that makes the product run for a few more times, then it fails again. All along, you are likely to void the warranty if you fiddle with the item in the wrong manner, but the replacement part involves a rather intricate procedure, so you have no choice but to fiddle with it. A great disappointment to me, and a total waste of $$$ that I could use otherwise.

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  • Excellent Robotic Maid
    Verified Purchase

    We have a dog that sheds. We run this thing every night on the first floor of our house. It's amazing what it picks up each night! And it goes under furniture which is awesome. Couches, tables (gotta move the chairs though) and Beds no longer have to be moved! I highly recommend this to anyone.

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  • Works as well or better than expected
    Verified Purchase

    Keeps my hardwoods in good shape cleaning up after two large cats

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  • Much better that the *******
    Verified Purchase

    I bought this along with a new ****** *** on the same day. The****** is totally blind, moves too fast and literally crashes into my furniture. It does the same area over and over and misses the rest. The Neato Robotics moves a little slower, has gps guidance so it isn't blind and cleans every inch of every room you leave open for it without hitting anything. It does a super job and will go back to it's charger on its own if it needs more power before the job is done. When it is finished, it also returns home to be recharged for the next time. Needless to say the ****** just dies anywhere and you have to find it and carry it home. Soooo..... I just sent for a return label for the ******and am going to order a second Neato Robotics unit. I highly recommend it and for much less money too!

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  • Not worth the money
    Verified Purchase

    I bought this guy because I was having knee surgery and was going to be down for a while. I spend so much time getting him unstuck or clearing his path when there is absolutely nothing there. When he is clear and doesn't get stuck he does a decent job.

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  • I LOVE MR NEATO!
    Verified Purchase

    I can't say enough about this product. It is wonderful. I have three cats and a large dog and wood floors that constantly had dust bunnies in the corners. I am happy to say not only are there no dust bunnies but there is less dust in general. I take a duster and get in all the spots that it can't reach and just put it in the middle of the floor where it is picked up. I told my insurance adjuster and my contractor and they have both purchase one and are loving it also. I call him Mr. Neato. Mr. Neato it Is my new love:)

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  • COMPLETE JUNK!

    COMPLETE JUNK!! Do NOT waste your money. I do not have this unit, but purchased the Neato XV. I bought one from Sam's Club in February of 2014, used it about 3 times and it won't even power on. It's been on the charger everyday. I called about the warranty, which states it's for one year and they told me I have to purchase a new battery. The Rep stated that if you don't use it twice a week they will die and YOU have to purchase new ones, even while under warranty! Obviously they don't honor their warranty! If you buy this make sure you purchase the warranty. I've seen people all over the web with the same issue!

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  • Great product, lasts almost 2 years.
    Verified Purchase

    I love my vacuum: it cleans the floors more regularly than I would on my own (though it leaves a little dust by the walls, which is easily fixed - though one of their more expensive models has a side brush for this), and its cute (when you bump it from its charger, it waddles back and forth toward it). After it has run, my hardwood floor looks noticeably shiny (not from polishing, just from picking up a half-week of dust and dirt). The vacuum does take some wear and tear after 2 years, and is slowly having more difficulty finding its charger port (solution: run it more often). It got something in one of its wheels and asurion took care of it quickly (they have a fast return). My only real issue with the product is that the battery connection has become loose. If I pick it up and move it for a "house cleaning" of a different room, then it might just run for a minute and then think it needs charge. If it was a battery issue, then a mere **** would fix it. But sitting at the charger for a minute makes it realize it still has a full charge and it starts running again (in "house clean" mode); hence a loose connection. Asurion failed to fix it with the wheel, and I've now been waiting 2 weeks for my second UPS shipping label while playing phone tag with the technician who looked at it last time (I've been accidentally hung up on during a 5 minute hold, without a call back; I've left a message explaining the issue without a call back, etc). Asking me to call back once is fine, but 2 weeks...? It feels like Asurion is stalling until after my 2 year protection plan is expired, or that they have some sort of "1 repair per customer" policy. In summary, I recommend the product but not the protection plan. If you can find a good protection plan elsewhere, then it would go nicely with the aging of the product.

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  • Amazing little helper
    Verified Purchase

    I love Neato. I purchased the one for pet and allergy to cut down on the dust. What a difference it makes. I would highly recommend this product. It's amazing to watch it run.

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  • So far I LOVE this thing!
    Verified Purchase

    I don't usually review products, and I am slightly hesitant to write this because I have only had this for a couple of weeks and so cannot address any long-term issues, but so far this is an amazing thing. I have three dogs. Not the kind that you take to the beauty parlour for grooming, but the ones that shed all of the time, all over the house. I have a doggie door, so generally the only thing more visible on the floor than the fur is the dirt. To compound this, my partner has COPD so the mess isn't just unsightly, it also impacts her ability to breathe. I bought one of these little robot vacuums about five years ago and used it in our bedroom several times a week. I thought it was well worth the price and bought this when it stopped working. The old one was good; this one is amazing. It is programmed to run twice a day, but it also has a "spot clean": command that I use intermittently. It generally fills its dust bin on the first floor but it gets everything in there. I manually relocate it to the upstairs some days and it has plenty of room for that. It charges itself when it needs to and I have not noticed any reduction in power level as of yet. It has no problem getting over thresholds and power cables that stopped my old robot. I sort of miss my remote control, but that's just because I like remote controls - I haven't needed it. It *will* get caught it long, light cords, so I check for dangling USB cables and shoe laces, and I fold the raveling fringe under one of our carpets. The regular length fringe on the others has not posed a problem. It may slow down or die in the near future; no idea. But the honeymoon has been fabulous.

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  • Terrible product
    Verified Purchase

    Product was wonderful for the 1st 3 months. After that it quit working. It is supposed to have a 1 year warranty, but I haven't had much luck with product support. After emailing a couple of times, they finally sent me a replacement part, which didn't make it work. Our emails went on for several months and I finally told them I wanted a working unit or my money back. They will not give me my money back, and if I want a refurbished unit, I have to pay the cost to send the product back. I don't think they would have offered a refurbished unit if I wouldn't have insisted. So hears the bottom line, it worked for 3 months, I purchased a brand new product and I can get a refurbished product if I am willing to pay the shipping cost!!!! DON'T WASTE YOUR MONEY!!!!

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  • Good vacuum with flaws
    Verified Purchase

    A large percent of the time, I have to babysit this robot. It gets stock in some areas, it runs out of batteries, etc. It is moody. Unfortunately, I don't have the time and patients. It did broke about 3 times within 6 months, but the manufacturer replace it with a brand new robot right away. Excellent customer service from the manufacturer.

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  • works great
    Verified Purchase

    I've had my Neato for about 8 months and it works great. I run it twice a week in my upstairs rooms (bedrooms and bathrooms). I wouldnt run it unattended, though. Sometimes it will get stuck on a cord or the edge of a carpet and it needs to be moved. I use a vacuum to clean the hepa filter and that keeps it going longer.

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  • Neato Robotics XV-21
    Verified Purchase

    I love this machine it did great the first day but then seemed to get confused so I had to downlead the software update from the website and that seemed to take care of the navigation problems and it was able to find it's way back to the home base. My house floors look cleaner.

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  • Neato Robotics XV-21
    Verified Purchase

    Love this vacuum cleaner. I let it run during the day while I am busy working. It keeps the main areas dust free - I am happy with this purchase!

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  • Vacuum works.
    Verified Purchase

    The Vacuum appears to clean, but gets disoriented very easily. It cannot find its docking station readily. More often than not I have to take it to get charged. Construction seems to be sound, but intelligence is lacking.

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