You can't really go wrong with this bookshelf for the price. However the low rating is due to the troubles we experienced during the shipping process. The original order arrived with a broken backing (that long piece in the back). When we contacted customer service rhey were gracious enough to send us another one but that also arrived with a broken backing (in spite of the pretty solid packaging). We chose not to report it a second time and used it sans backing.
This entertainment center is very lovely and fits perfectly in my son’s living room, really pulls it together. It is very sturdy and looks very expensive. When it arrived and he went to put t together there were screws missing so we called Overstock to get replacement screws. They wanted me to call the manufacturer to see about replacement screws but I refused as I purchased through them. They sent me a new entertainment center so that I could remove the screws and then have to figure out a way to repackage the whole thing and send it back. That was inconvenient and required a lot of packing tape. The process took entirely to long. All in all my son and his wife love the entertainment center and are happy with it so it earns high ratings despite the trouble.
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