After waiting months for this to arrive it was missing the stabilizing cross bars. We requested the pieces but had to be sent an entire new 200 lb unit instead. Come to find out the cross bars come in a second box which we didn't initially receive. After another month we received the bars but they were bent. It took three more weeks for a freight truck to come pick up the 200 lb unit to return. The unit is nice but the service not so good.
I purchased a few of these. Loved the wheels because I wanted to be able to easily relocate bookcases in my office space. The wheels are merely decorative but they don't actually roll. Loved the look so much --even though the shelves are sagging a bit-- so decided to keep. Went to hardware store and bought wheels.
"At long last," I thought when I saw this, "a solid wood bookcase!" Sigh. If only I had known what was in store when I ordered it. I saw it was from Denmark - OK here comes the bad pun - so I figured the person who was in charge of making sure everything was there and so on could only be called a Great Dane. (Sorry) No such luck. For starters - if you purchase this - once you get it assembled - it took me the better part of 3 days - you have a darned nice bookcase. However, assembling it proved to be somewhat of a challenge. Before you start, you will need - a hammer, an electric Philips screwdriver (you can use a regular one, but it will take forever because the holes for the screws aren't drilled long enough to accommodate the screws), a lot of patience and a couple of 6-packs because it will drive you to drink. Bookcase No. 1 arrived and to my dismay, there were parts missing,and broken boards because it was shipped in a box that was little more than poster board, no screws and other pieces that were necessary to construct this. UPS must have taken the box to a high place and dropped it to see what would happen - well, the box splits open, parts fall out (if they were even there in the first place) and other fun times prevail. Oh, and I didn't mention the fact there were no written instructions. There was a sheet that passed for instructions with crudely drawn pictures of the pieces which take a while to figure out - that Great Dane definitely isn't an artist and apparently the Danes haven't mastered writing - at least not in English - which would have made it a lot easier. It's time to phone Overstock Customer Service and I luckily got to talk to someone (in the US, this was a new experience since most Customer Service people seem to be located in Pakistan or someplace equally exotic) who understood my problem. Give that young lady a raise! So, she shipped off Bookcase No. 2 which I was to cannibalize and then return what I didn't use along with the broken pieces. No. 2 arrived and it was off to the races. I discovered - as you will too - that not all the boards which make up the back are cut at equal lengths and while they may be supposed to fit together, they may, then again, they may not. Fortunately, I had an ample supply, but even then, the fit wasn't exact. After 3 days of laboring on this - OK, I took a lot breaks - I quickly discovered it was much easier if you just did a little bit each day. One thing you don't want to do is to try and assemble it all in one day - those little drawings will drive you completely bonkers! And, at the end of the third day, I finished. The bookcase looks nice, it's sturdy, and it holds a great many books - and I have a great many books. If you are not a patient person, do not have a great many tools (you might want to have a pair of pliers handy too in case a nail goes in crooked) and don't believe you should get something that will have parts missing and broken and are incapable of reading hieroglyphics that pass for instructions - you might want to pass on this item and get one that is made out of another material and will be easier to assemble. If, on the other hand, you don't mind waiting for missing and replacement parts, have a full toolbox, a lot of patience and can figure out the drawings that pass for instructions - go ahead and get it. It will look nice and do the job its supposed to - the question is, will it drive you crazy trying to assemble it? Good Luck!!
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