I'd been looking for something for the bathroom for 8 years. Finally, I bit the bullet and got the narrow unit. Box is very heavy because the shelves are real wood. They are stained a nice rich dark brown just as shown. The frame was easy to put together. The instructions were clear. All the hardware was in pouch with an allen key. Handy. The only glitch was the top most shelf where all four of the screws weren't aligned. I got three of them in and gave up on #4. It took about 20-30 minutes to put together. Recommend moving the pieces close to the room/area that will be final resting place. Once put together the bulk of the frame makes it hard to carry up/down stairs. But a nice piece. I left out bottom two shelves so I could fit a hamper in the bathroom. Works just fine.
got 2 of these to flank a sofa in an office room. You can have the opening on either side when you assemble, so they look nice opposite one another. They are hollow core, so you can't really put anything on the top that has any weight to it. They are also short, which actually works well in my room. I've had many compliments. One did come with a broken bottom shelf. It did take about 8 weeks to get the replacement piece. The customer service was very friendly, just the response time for shipping was slow. Although once we got them put together, we've been very happy. Had them about a year now.
Overall it's a pretty good set of shelves; it's nice to have a large, continuous set like this. Assembling the main shelves is super easy - which is good, because the instructions are pretty terrible and leave out a lot of details). One caveat though the backer is difficult to install unless you've got someone to help hold it in place - due to the size and the configuration of the vertical struts it's not really feasible to try and lay it down to install the backer. Make sure that you've got another person to help. Another thing is to make sure you've got plenty of open floor space for assembly - probably about 8' x 8' minimum. Overall though those are minor issues.
We ordered two. Delivery service company was unfriendly from the first phone call. They continually called the wrong number although I gave the correct number several times along with alerting Overstock. Finally got delivery set but then it was changed at the last minute on us. When it did arrive one unit was not even removed from the truck because it was broken! The other was brought in the house but it was certainly not "White Glove" delivery. The men simply blamed the loaders for the breakage and dropped it and wanted me to sign - I insisted on calling about the problem and I did so before they left. They were not happy but neither were we. We have just been informed that we will now - over 8 weeks later be getting the second unit...we'll see if it arrives in one piece. I will add that the unit we did get appears in good condition but we want both pieces here before placing items. Not our best experience with Overstock.
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