it's ok. The sides feel cheap as you can feel all the springs through the fabric. It doesn't feel like there is any support on the sides. The springs don't feel like pocket spring when you push the sides as you can feel all the coils. This to me makes it feel quite cheap. Its an ok mattress and will be fine am sure, but I wouldn't say it is FIRM. I would say it is medium, softer than firm. I was expecting very firm. Will be fine and is a decent mattress, but just depends on your expectations.
Mattress was good but did have to buy box springs as with frame and mattress, the bed was too low. Would be ok for a child but adult needs box springs.
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