I had been looking for a unique, contemporary, SMALL chair for months. When I saw this chair I immediately knew it would suit my needs, and waited patiently for it to go on sale. My patience was rewarded, and I got a fantastic deal. Reading all the customer reviews was quite helpful to me in deciding to make my purchase. The chair looks exactly as it is pictured, and was perfectly packaged to protect all its parts. Easy assembly, ready to sit on. So comfortable, and a perfect modern accent in my living room. Looking forward to many more purchases from Overstock! Thank you for providing hip, affordable furniture!!!
You hold your breath when you order a big ticket item like this on line! There were enough good reviews of this set that we took the plunge (and we bought a second matching recliner, too). The included Overstock "White Glove" delivery and setup was great. We've had it a week and a half now and are breathing again and smiling. We like this furniture-- a lot. It's a nice upgrade to our living room. Now it just needs to hold up over the years ahead and not start having finish problems like our prior disappointing leather furniture from Natuzzi. So far this has been a very solid purchase.
We purchased this sofa and loveseat set on line. It was on sale but on the following day the price came down for about *** I called Overstock and they agreed to give us a store credit for this amount which was nice of them, and it appeared that everything is moving smoothly. The advertised price included Free Shipping and here was the problem. Traditionally, and from several prior experiences, whether there is a shipping cost or not, the furniture would be delivered to the designated address and placed at the room of our choice including assembly if needed. For Overstock and for large furniture items, it's different story. They list on their website several delivery options. So if you want the furniture delivered INSIDE the house and placed at the room of your choice, there would be an extra charge even if it says FREE SHIPPING. Because I omitted reading the shipping section before placing my order, knowing that it's free shipping, we went through a real hell before a supervisor, who is a true professional and gentleman from Overstock Customer Service, stepped in and resolved the problem. After several days of delay in delivering the furniture, it came in and placed in our Living Room. The set is gorgeous, the "dolphin gray" color we selected turned to be exactly what we expected and the set was in excellent condition. All-in-all it was a great purchase and we are so happy with it. I strongly recommend that Overstock reviews its contract with their "Shipping" and Delivery" subcontractors to ensure that their actions and delivery practices wouldn't adversely impact Overstock reputation.
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