I was really disappointed when I received my chair and it appeared two legs and the hardware pack was missing. I live-chatted with a person who was not much help. Then I called and spoke to a very smart lady who asked me to check the cushion for a velcro lining as the parts are sometimes in there. Voila!! There they were. I love the chair, it is well made and a nice, not too big, size. Giving 4 stars because had a note been included I would not have wasted 30 minutes chatting and calling.
Chair arrived in a somewhat flimsy box with box damage. However, the chair inside was in perfect condition. Upon initial inspection, the chair hardware and legs appeared to be missing. The assembly instruction sheet was easily located, but did not provide any information about where the leg hardware should be in the box. After fully unpacking the chair and starting to inspect it, I noticed that the cover over the bottom of the chair was attached with Velcro, even though it initially appeared to be sown in place. Upon removing the Velcro, the legs and hardware were inside the bottom of the seat. Chair was easy to assembly and included all hardware. Once assembled, the chair was comfortable and had a nice feel. The velvet material used for the cover feels plush and construction appears to be sturdy. Overall, very pleased for the price at this point, but feel that the location of the leg hardware should be displayed prominently on the assembly instructions, since the instructions are one of the first things you see when opening the box.
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