I am overall fairly pleased with this purchase. Mattress is comfortable, although slightly more firm than I would have liked (not by much). The mattress is extremely heavy and took a lot to bring up our long flight of stairs. It really is quite solid and made very well. The outer fabric has a soft microfiber feel which is very comfortable, although we use fitted sheets over it still. The only downfall is that we have not been able to figure out how to fold it up for seating. As of now, it remains a bed only - hoping at some point to figure out how to make it usable as a couch as well since that is the point of having a futon!
how do you lose a futon? the box was gigantic, first shipment was lost. tracking never updated. customer care ASSURED me for 2 weeks that it was on the way regardless. almost a month later they admitted it was lost and sent a new one ups ground instead of bulk truck shipment. its very comfortable now that i have it, though i could be biased because ive been sleeping on the floor for a month -_-
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