My first order came in with the ottoman stripes not matching the chair stripes but after speaking with a supervisor, another chair was sent out. The second chair arrived with a hole in the side of the box, a hole in the bottom of the ottoman and a piece of broken wood rattling inside the ottoman --but the stripes matched. Another call and the two chairs were picked up the next day and I had a replacement that finally looks exactly like the photo online and is exactly what I wanted. It is perfect for my living room! Many thanks to Toi for all her assistance in getting me the order to my satisfaction. Great customer service!
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