I was really disappointed when I received my chair and it appeared two legs and the hardware pack was missing. I live-chatted with a person who was not much help. Then I called and spoke to a very smart lady who asked me to check the cushion for a velcro lining as the parts are sometimes in there. Voila!! There they were. I love the chair, it is well made and a nice, not too big, size. Giving 4 stars because had a note been included I would not have wasted 30 minutes chatting and calling.
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