The ladder when received had severe marks/scratches on the rubber, stairs and blemishes overall, may have been a used item. In terms of usage, it's rock solid. Very sturdy and feel confident to stand on, the stairs are wide and comfortable to stand on. I haven't used it more than 10 minutes as of now but will update review when use it for longer duration projects. Only complaint is, it came dirty and with lots of marks on it, may be the shipping issue- but can' t deny the fact that it may have been a used product. Wish it looked new and scratch free.
These Little Giant ladders are fantastic, except for weight - a bit on the heavy size for the height offered. My biggest problem is manufacturers that have multiple products that can be confusing and important differences that are not readily determined in their photos and advertising. I had to rent a 19 foot Little Giant STEP LADDER to replace a 20 foot ceiling fan/light. It was great. I felt I needed one for myself. I thought this was the same thing - it is not - this is a 12 foot STEP LADDER/ 19 foot EXTENSION LADDER COMBO not a 19 foot STEEP LADDER ONLY. I was expecting to use it as a 19 foot STEP LADDER same as the one I rented. So it is worthless for my original intent. It is a very nice 12 foot step ladder but I did not get what I thought I was ordering. I had to look at the diagrams pasted on the ladder to figure out what was wrong. It was only then that I realized the ladder had to be extended out flat to reach 19 feet and then was only 19 foot as a EXTENSION LADDER and could only go to 12 feet as a STEP LADDER. Nasty surprise. I feel poor advertising and presentation by Little Giant to only show it as a step ladder and advertise it as 19 foot. This was not the same 19 foot Little Giant product I had rented. Too difficult to return, but a nice enough ladder I kept it.
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