Knightsbridge Twin Tufted Nailhead Chesterfield Daybed and Trundle by iNSPIRE Q Artisan

I ordered this daybed on Wednesday, July 20th. I wake up the morning after I order it, and what do I find in my email box? A coupon--not insignificant, but not a huge deal. Just irritating. What do I find on Monday, July 25th? A daybed that is SIGNIFICANTLY less in cost. I'd tell you how much, but Overstock will just star it out. Suffice to say that at the point I was more than irritated. Faced with oncoming guests, though, I decided to suck it up and let it go, because I was swamped with work at the time and didn't have time to complain. Later on that day, I got the bed, and it was beautiful. Fast forward to Wednesday, and my people come into town from the other side of the country, looking forward to a good night of rest. What do we find Thursday morning? A broken bed frame. And these are not 500lb people....my nephew weighs 185 soaking wet. Not a delicate flower, but not a heavyweight, by any means. I made do, blew up the air mattress (which has a leak--thus the reason why I ordered a daybed) and called Overstock when I had a moment. Apparently, they are the only company that doesn't keep their manuals online, so when I described the part that was broken (the freaking BEDFRAME!), they couldn't just send it to me, they had to have the parts department contact me. I was unsure at this time whether I wanted that or if I just wanted to go through the trouble of returning it, so I talked to my wife and we decided to order the part and hit the local hardware store for some extra wood to shore up the bed. When I called customer service back to let them know our decision, I had to go through the whole story again with someone new, and got the same answers...we will have parts contact you within 1-2 business days, and no, we can not give you a price adjustment. Sorry. Great....at this point, I'm just looking for the replacement parts, because taking apart a bed and finding boxes to ship it back in is more of a nightmare than holding onto hope it will hold more than 185 lbs without breaking...so this is what I do. I hold out hope and wait for the Parts department. But today (8/9/16), well over 2 business days after I contacted them...I still haven't heard from them, and now what do I find? A broken leg. A broken leg! And still...same story from customer service. This time though, I skip complaining about the price altogether. I'm just looking for parts. I can NOT face taking this thing apart and putting it into a box, that I will have to BUY, to ship back. I was mysteriously disconnected from the first customer service agent (Pat) before I was able to get a resolution. I decided to call, and they were closed at 11:12pmEDT, even though they're supposed to be open until midnight. I started another chat and the next agent gave me a different version of the same story. This time, I wasn't going to be contacted by the parts department, I had to provide the name of the parts. Which I can not seeing as I don't have the manual, which I told the original two customer service agents almost a week ago. Instead of them asking for the manual (which I requested more than once!!!), they said someone would be in touch to help me figure out the part needed. Tonight, this agent said they would request a manual so I could order the parts. This is ridiculous. If there's a manual available, they should send it. If not...they should stop jerking me around. But really, they should just stop sending out sub-par products, and maybe start posting manuals online like legitimate companies do. How a bed frame AND leg breaks within 3 weeks of ordering and one night of use is beyond me. How a customer service department is not able to figure out the name of a "leg" or a "frame" in order to provide a part replacement is just stupid--and not allowing them access to the manuals is beyond stupidity. How a company can drop the price of a product by a SIGNIFICANT amount of money and not stick to their policy of providing a price adjustment (even just to appease a customer who has a BROKEN AND UNUSUABLE PRODUCT) is ludicrous. And if this is how overstock works when things go wrong, then they shouldn't be in business anymore. You guys do what you want, because if you happen to catch them on the day they have the "low" price for their product and maybe a coupon or two, and you get it and it actually is not BROKEN!!!.....I'm sure it will work out well for you. But I will never order from this corporation again. Buyer beware. ps: see broken bed frame in photo one, and broken leg in photo 2.

Love this daybed! An elegant look with the tufting. I purchased the dark gray linen version with trundle and it looks great. It did ship with a broken wood foot but was able to use a good wood glue to attach the piece. This is DEFINITELY a 2-person assembly job! I was grateful to have a friend's help to assemble. Ordered with the LUCID 8-inch twin gel memory foam mattress which is a great fit for both the top and trundle. The 8-inch allows enough room to tuck in sheets and blanket and was the right size for the twin sheets.

Love this. It is exactly what it says it is. Looked for a long time for a upholstered daybed and this is quite nice. Easy to assemble. We got 9 inch mattresses and they fit well.

I ordered this daybed on Wednesday, July 20th. I wake up the morning after I order it, and what do I find in my email box? A coupon--not insignificant, but not a huge deal. Just irritating. What do I find on Monday, July 25th? A daybed that is SIGNIFICANTLY less in cost. I'd tell you how much, but Overstock will just star it out. Suffice to say that at the point I was more than irritated. Faced with oncoming guests, though, I decided to suck it up and let it go, because I was swamped with work at the time and didn't have time to complain. Later on that day, I got the bed, and it was beautiful. Fast forward to Wednesday, and my people come into town from the other side of the country, looking forward to a good night of rest. What do we find Thursday morning? A broken bed frame. And these are not 500lb people....my nephew weighs 185 soaking wet. Not a delicate flower, but not a heavyweight, by any means. I made do, blew up the air mattress (which has a leak--thus the reason why I ordered a daybed) and called Overstock when I had a moment. Apparently, they are the only company that doesn't keep their manuals online, so when I described the part that was broken (the freaking BEDFRAME!), they couldn't just send it to me, they had to have the parts department contact me. I was unsure at this time whether I wanted that or if I just wanted to go through the trouble of returning it, so I talked to my wife and we decided to order the part and hit the local hardware store for some extra wood to shore up the bed. When I called customer service back to let them know our decision, I had to go through the whole story again with someone new, and got the same answers...we will have parts contact you within 1-2 business days, and no, we can not give you a price adjustment. Sorry. Great....at this point, I'm just looking for the replacement parts, because taking apart a bed and finding boxes to ship it back in is more of a nightmare than holding onto hope it will hold more than 185 lbs without breaking...so this is what I do. I hold out hope and wait for the Parts department. But today (8/9/16), well over 2 business days after I contacted them...I still haven't heard from them, and now what do I find? A broken leg. A broken leg! And still...same story from customer service. This time though, I skip complaining about the price altogether. I'm just looking for parts. I can NOT face taking this thing apart and putting it into a box, that I will have to BUY, to ship back. I was mysteriously disconnected from the first customer service agent (Pat) before I was able to get a resolution. I decided to call, and they were closed at 11:12pmEDT, even though they're supposed to be open until midnight. I started another chat and the next agent gave me a different version of the same story. This time, I wasn't going to be contacted by the parts department, I had to provide the name of the parts. Which I can not seeing as I don't have the manual, which I told the original two customer service agents almost a week ago. Instead of them asking for the manual (which I requested more than once!!!), they said someone would be in touch to help me figure out the part needed. Tonight, this agent said they would request a manual so I could order the parts. This is ridiculous. If there's a manual available, they should send it. If not...they should stop jerking me around. But really, they should just stop sending out sub-par products, and maybe start posting manuals online like legitimate companies do. How a bed frame AND leg breaks within 3 weeks of ordering and one night of use is beyond me. How a customer service department is not able to figure out the name of a "leg" or a "frame" in order to provide a part replacement is just stupid--and not allowing them access to the manuals is beyond stupidity. How a company can drop the price of a product by a SIGNIFICANT amount of money and not stick to their policy of providing a price adjustment (even just to appease a customer who has a BROKEN AND UNUSUABLE PRODUCT) is ludicrous. And if this is how overstock works when things go wrong, then they shouldn't be in business anymore. You guys do what you want, because if you happen to catch them on the day they have the "low" price for their product and maybe a coupon or two, and you get it and it actually is not BROKEN!!!.....I'm sure it will work out well for you. But I will never order from this corporation again. Buyer beware. ps: see broken bed frame in photo one, and broken leg in photo 2.

Lovely trundle bed for multi use room for grandkids, guests and office. This bed was easy to put together but may require two people so one can balance the end pieces to screw together. Purchased 10" mattress at Costco which fit perfectly on both upper and bottom of each bed. Couldn't be happier!

Perfect for the office room, guests can stay on a comfy bed instead of a sofa bed. Very easy to assemble and beautiful! Definitely a winner

Have now had this daybed for about 5 years and it's still in perfect shape!

This bed is amazing! Looks way more expensive than it was! Super comfortable! Would highly recommend! It is big!

It arrived with a broken leg, which was replaced. The fabric was torn too, but I did not want to keep waiting to put the bed together, so I just left it. It's a little wonky too, not well made. But for the price, that's what you get.